OptiMonk Popup & Auto A/B‑Test , 878 recensies
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I used to work for a competitor of theirs that makes Popups with great A/B testing. Our targeting was a little more sophisticated (I could cookie people at will, target popups based on those cookies, target by referral addresses and query parameters, etc)
That said, I'm kicking the tires on new solutions and when I reached out to their support for help, they were SO fast and friendly to solve my issue. I LOVE that Optimonk integrates directly with Shopify, that really helps a lot.
If there's one feature I'd love to see on Optimonk, it's targeting by query parameter!
Hey there,
Thank you for your positive feedback regarding our service.
It's always gratifying to hear that our efforts are appreciated. Your feedback is a great motivator for us to continue improving and enhancing our features.
It is also possible to target based on the query parameter.
If you need any help in the future, don't hesitate to contact us! <3
Sara from OptiMonk
Great support. Chris was a gem. Klaviyo integration is working like a charm. Looking forward to seeing what else this puppy can do for us, but so far everything's worked great.
Hey there,
Thank you so much for your kind review, it was a pleasure assisting you with your campaign and questions :)
I wish you an awesome weekend and all the best with your OptiMonk campaigns.
Do get back to us if you need help with anything else
Kind Regards
Chris
OptiMonk Support
Best app for this job - great support too! I've used them on other platforms ecommerce, but this is just a breeze
Hi Max,
Thank you for sharing your opinion, we appreciate that you spread the word! ;)
Have a great day and please feel free to reach out to our team anytime for assistance.
Anna from OptiMonk
The Customer Service was unbelievably good for this app! They helped me with my exact request and guided me through how to do it. The app functionality is fantastic!
Hey Sarah,
Wow! It's amazing to hear that you were so satisfied with the assistance you received from Zsófi! Thank you so much for all the compliments, they really warm our hearts. <3
Anna from OptiMonk Support
moved from privvy to optimonk & very happy! templates are much more stylish, easy to edit and easy to customize from mobile to desktop! Had an issue with API integration with klaviyo and customer service was amazing. 5 stars!
Hey there,
We're absolutely over the moon to hear about your positive experience with OptiMonk.
We're delighted to hear that you find our templates super stylish, user-friendly and highly customizable.
Third-party email and SMS integrations are certainly an essential part of many businesses, and it's great to know that we've managed to help you accomplish that goal as well.
If you ever want to chat about anything – from campaign design to personalization ideas – we're here, always ready for a friendly chat.
Thank you for choosing Optimonk and being the awesome person that you are!
Kind regards,
OptiMonk Team
Application super pour créer tout type de campagnes et de pop-up, et le support technique est formidable (merci Chris !). Continuez comme ça l'équipe !
Merci beaucoup pour votre retour positif !
Nous sommes ravis d'apprendre que vous appréciez l'application et notre équipe de support. Nous nous efforçons constamment de fournir un service exceptionnel à nos clients, et vos encouragements nous motivent à continuer sur cette voie. Si vous avez des questions ou des préoccupations supplémentaires, n'hésitez pas à nous contacter.
Nous sommes là pour vous aider à tirer le meilleur parti de notre application.
Meilleures salutations,
Chris d'OptiMonk
Very helpful support and really nice easy way for setup a popup for upselling or other customer journeys cross and upselling.. thank you
Thank you very much! It is not difficult to get lost amongst the many features, but whenever you're in doubt, just contact us and we gladly help you:)
I wish you the best with your terrific and elegant wine store!
Cheers,
Peter
It seems professional, but not according to my experience. Not intuitive, requires so much time to figure it out. Then after it started counting the number of visitors on my site (since it has a quota) but did not show any of the pop-up's I was expecting (even to me). There is no proper help/faq section, or at least it is somewhere that one cannot find easily.
Hi there
I am sorry to hear about your difficulties with our app. Our support team is here to help you if you have any questions, and we have a huge selection of support articles to help you learn more about our app.
You can find our Support articles or “Getting Started” videos by clicking on the Question mark icon on the menu bar in your account. Please also see a link to our support center: https://support.optimonk.com/hc/en-us.
You can also find the icon to chat with us on each page of your OptiMonk account. We usually reply within a minute on working days, between 9 am and 9 pm (CET).
Regarding the counting of the pageviews, unfortunately, this is how our pricing model works. It is counted as long as our script is running on your site.
We would be happy to investigate if there was an issue with your campaign, please feel free to open a chat with us.
Best Regards,
Sara from OptiMonk
The customer service is very excellent and helps me solve so many questions. It is a great app with lots of functionality and customization.
Hey There! Once again, thanks a lot for your positive review, it really made my day! I'm glad we could cover all your questions and I wish you good luck with the campaigns! Have a great day <3 Anna from OptiMonk
Actually this app doesn't work at all. As in will NOT show up on my site, even after signing up and paying for this. I would HIGHLY recommend going somewhere else.
Hi Nicholas,
I'm Anna from OptiMonk Support.
I'm really sorry for the negative experience.
Please note that you haven't been charged as you downgraded on the same day and I think I already found out which setting caused the popup not to appear multiple times.
I sent a reply to your email and I'm ready to assist you with anything you may need. We'd be very happy if you'd give us a second chance!
I'm looking forward to your response.
Anna