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Really lovely customer service, assisted me with setting up a few things and just prompt reply. Also enabled some other feature for us without even requesting it. Super happy with both Rudolf and Ati. Highly recommend using this app if you are new to this sort of thing.
Hey there,
Thank you for your kind words! We're delighted to hear that our team could assist you effectively. We always aim to go the extra mile for our customers. We appreciate your recommendation and are here to support you every step of the way!
Best regards,
Ati and Rudolf from OptiMonk
The set up of this app is very straightforward! I had a question part way through my set up at 11pm at night and got a response from Brittany right away! Super helpful and polite support team who are always there when you need them! And a very easy to use and impressive app! Definite must have for anyone wanting to increase conversions!
Dear Thomas,
We can’t thank you enough for the kind words about our support. Your review means a lot to us.:)
We’re very grateful for customers like you and hope you stick with us for years to come!
Thanks again!
Brittany from the OptiMonk Support Team
Honestly so helpful, walked me through everything, for any popup this is the app for you. I would 100% recommend
Hi There,
It's Anna from the OptiMonk Team.
I'm glad you had a great live chat with my colleague, Chris!! He was also very happy with your feedback! :)
Please feel to reach out anytime in the future.
Have a great day,
Anna from OptiMonk
I just miplemented this app to my shopify store, and needed help, and Chris jumped online on the chat and helped me in under 5 minutes to help set up my campaign and set it up correctly and test it - thanks Chris, what amazing immediate support! Let's hope that the app helps conversions now.... I'm now off to create my next campaign! : )
Hey,
It's Chris here, I just wanted to thank you so much for your nice review, and it was a pleasure helping you with your campaign.
I wish you all the best and as always, if you need help with anything else or just have a general question just let us know and we will be more than happy to help :)
I wish you all the best with your campaigns and a great week ahead
Kind Regards
Chris from the OptiMonk support team
love it so much love it so much love it so much love it so much love it so much love it so much love it so much love it so much
Thanks, thanks, thanks, and thanks! :D
Thank you very much for your review!
Anna from OptiMonk Support
Nice app !
I use the facebook check for my shop. Perfect
Chris patiently help me set up my pop up. Taking screenshots and making sure I was informed every step of the way. My pop up is all set up and I was ready to go in under 10 min!
Hi there,
It's Chris here, I just wanted to thank you for your lovely review. It was a pleasure assisting you with your campaign and I wish you all the best :)
Do get back in touch with us if you need help with your campaigns or just have a general question about the app!
Kind Regards
Chris
BRILLIANT LOVE IT. Took a bit to get used to but once I got used to it, I made the most lovely pop up really professional.
Amazing and VERY user-friendly! It's so helpful and makes it easy to create any pop-ups! The customer service is also excellent.
Hi Dayana! It's Kassandra 👋🏻 Thank you for sharing your feedback! 🙏🏻
I am so glad that you find Optimonk helpful and easy to use.
Please don't hesitate to reach out should you need additional assistance. Hope you have a great rest of your day!
All the best,
Kassandra
Great app, exactly what I needed. The customer staff responded very quickly, and the various templates were also exquisite. like.
Wow, what a nice compliment! I'm glad we found each other! :)
I wish you a lot of success with the app and please let us know if you need any assistance.
Anna from OptiMonk