Avaliações (910)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
10 de fevereiro de 2025

everything is fine. Perfect tool and solid, fast service.

Der Naturbaustoffladen
Alemanha
Aproximadamente 2 anos usando a aplicação
16 de janeiro de 2025

The Support is excellent and sticks with it until resolved. Can't ask for anything more than that.

StandDesk
Estados Unidos
Mais de 2 anos usando a aplicação
13 de dezembro de 2024

Very responsive and solution oriented support team. Balázs was very helpful in getting us answers and explaining different options. Gives us a lot more confidence to continue to use the product knowing the support team is there to help when we have issues.

Woof
Estados Unidos
6 meses usando a aplicação
13 de fevereiro de 2025

Had questions about how my campaigns function and received a thorough response with details on how to optimize them for higher functionality and visibility. Very helpful. Also see that I am getting the expected conversions on them as they have been active. Good product thus far.

Hook's Rubs & Spices
Estados Unidos
6 dias usando a aplicação
29 de novembro de 2024

If I could exceed five stars, I would!!!

As a first time user, Emil successfully checked our campaign was up and running within our Shopify Store.

Brilliant Customer Service!

Motorcycle Performance Store
Reino Unido
3 meses usando a aplicação
Editado a 21 de novembro de 2024

I wanted to take a moment to thank Stephan for his fantastic support. He’s been incredibly helpful and responsive, and I really appreciate all the assistance!

I had a great experience with Balázs from OptiMonk support! He was very helpful, and responsive, and made sure all my questions were answered. His assistance was spot-on and made the process much easier. Highly recommend OptiMonk and Balázs for great customer service!

Eagle Online Store
Egito
3 meses usando a aplicação
17 de janeiro de 2025

This app has beautiful popups! And so very customizable. I was using justuno before and these are nicer looking and plans are cheaper.

Camo Ever After
Estados Unidos
7 dias usando a aplicação
17 de outubro de 2024

Stephan was incredibly helpful and patient throughout the entire process. He quickly identified the issue with our Hubspot integration and fixed it seamlessly. His communication was clear and professional, and he even went above and beyond to assist with a small design issue we encountered. Fantastic support experience—highly recommend OptiMonk’s team!

Dolomist
Itália
5 meses usando a aplicação
10 de outubro de 2024

Stephan was a great help - spotted my error straight away and gave me clear instructions on how to change it.

Loyal Tees
Reino Unido
3 meses usando a aplicação
12 de fevereiro de 2025

I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid.

Phytoplus
Singapura
Aproximadamente 5 horas usando a aplicação
Questão respondida por OptiMonk 13 de fevereiro de 2025

Hi There!

We’re sorry to hear you had a frustrating experience with our app.
We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way.

The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason.
This approach helps maintain interest and prevents users from losing motivation :)

I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features.

We also apologize if our support team didn’t meet your expectations—we’re always looking to do better!

Our team has reached out to you via email to better your OptiMonk experience :)

Best,

Sarah & the OptiMonk Support Team