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Really good app! Customer service 10/10 highly recommended!!
I had an issue and they helped me within an hour!
Hi There,
Thank you so much for your kind words !
Nothing can start a day better then when you wake up to such reviews given by your customer base!
Customer satisfaction is always our number one priority and I am super happy that this was clearly reflected in your case.
Should you have anything we can help you with, we are always here for you.
Best,
Tom
This app is straight forward and it gives you many tips to help get more customers to your site . It gives you great tips yo help you get more customers to your site as well
Hi,
We're so glad that you find our app user-friendly, we're working on improving the platform every day. <3
Please feel free to share with us any ideas that could make OptiMonk even better by sending us an email at support@optimonk.com
We wish you a lot of success with our app!
Have a great day,
Anna from OptiMonk
the application has a lot of nice configurations which serves many campaign types... the team are supportive and helpful... thanks to Chris, saved me a lot of experimenting time :)
Hey there,
It's Chris here, I just wanted to take the time to thank you for your lovely review :)
It was a pleasure explaining the app and getting everything set up for you!
I wish you all the best with your OptiMonk campaigns and as always do reach out to us again if you have any other questions or need help with anything else
Kind Regards
Chris
So happy with OptiMonk. Compared to other pop-up apps, it's easy to use, seamlessly integrates with Shopify's customer base or another like Active Campaign. I had an issue with one of the functions and the team was quick to respond and resolve the issue. I definitely recommend it for anyone looking to boost sales and email marketing lists on Shopify.
Hey Julia,
Anna from OptiMonk Support is here :)
I just wanted to personally thank you for submitting your detailed review. I'm very happy to hear that you like our app that much and I hope you'll have a lot of success with OptiMonk in the long run as well.
I wish you an amazing week ahead and all the best for your business as well :)
Anna from OptiMonk
I was having issues seeing the pop up and reached out for help and received a response the same day and the matter was resolved. I was missing a value in the cart section. Love this app so far!
Hi there,
Thank you so much for taking the time to write your kind review!
We are happy to hear that we could help you to sort out the issue and we wish you a lot of success with your store!
Please feel free to reach out to us anytime in case you need further help with anything, and we would be more than happy to help. :)
Kind regards,
Brittany from the OptiMonk Support Team
First time downloaded it. Before this app, I try out many other apps. I am happy with this and finally I can find something I like. Thanks.
Hey There! I'm so glad that you like the app and congrats on your first campaign! Please feel free to reach out to our team if we can be of any assistance. Have a great one. Anna from OptiMonk
Amazing app and the customer service and response time is A+. I still have much to learn but very excited about what is being offered.
Hi Joshua,
Thank you very much for this nice review, I really appreciate it! :)
I would be more than happy to help you anytime you need it, just let me know.
Best regards,
Réka from the OptiMonk team
This is a great app! I can't believe the customization available and the customer service was happy to answer all my questions. Highly recommend!
Hi Ashley,
I'm so glad that you were satisfied with the support you received from me.
If you have any questions in the future, please don't hesitate to get back to me via email or you can also reach out to us via chat.
I wish you a lot of success with our app and also with your business! :)
Have a lovely week ahead,
Anna from OptiMonk
I use Optimonk and the app features are awesome and definitely increase conversion. Additionally, the support they provide (thank you Anna) is outstanding.
Hi,
I really appreciate you taking your time to provide us with your opinion, it means a lot to the OptiMonk support team! :)
As always, if you have any questions or need assistance with anything please contact us and we will be more than happy to help you.
I wish you all the best for 2022,
Kind Regards
Chris from OptiMonk
The App seems really good - we're still testing it. But I want to leave this 5-star review for Christopher from the Support Team. He went well above and beyond to make sure my experience was the best. He even jumped on a quick call with me to share his screen and go over the App so that I could learn how to use it. As I mentioned, I'm not sure if we'll use or not this App, but I can guarantee that their Team is very concerned about their customers' experiences - and that's always great. Keep up the good work guys!
Hi Matias,
Once again, I'd like to say a huge thank you for your kind review, it meant a lot to me and I am sure to the OptiMonk team as well.
It was an absolute pleasure helping you today, do get back to us if you have any other questions or need assistance with your OptiMonk campaigns and I wish you all the best :)
Have an amazing weekend ahead,
Kind Regards
Chris