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Actually this app doesn't work at all. As in will NOT show up on my site, even after signing up and paying for this. I would HIGHLY recommend going somewhere else.
Hi Nicholas,
I'm Anna from OptiMonk Support.
I'm really sorry for the negative experience.
Please note that you haven't been charged as you downgraded on the same day and I think I already found out which setting caused the popup not to appear multiple times.
I sent a reply to your email and I'm ready to assist you with anything you may need. We'd be very happy if you'd give us a second chance!
I'm looking forward to your response.
Anna
This my favorite pop-up app I've tried! Very clean and user friendly interface and templates. Their customer support was also very quick to respond to any questions I had.
Thank you so much for the lovely feedback, you're fantastic!! :)
I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.
We’ll be here to help you! :)
Have a great day,
And thank you for making mine! :)
Aniko from OptiMonk Support
Hello all, I was having a hard time finding out a solution to enable OptiMonk to work. This was quite worrisome since i couldn't find a solution. Luckily they have live support, Anna came to the rescue and offered a fix within 5 minutes. It's been awhile since i've actually enjoyed working with live support. OptiMonk went above and beyond to ensure I was able to finish the task quickly. Anna was exceptionally well versed and kind.
Wow, what an amazing review!! Thank you so much for mentioning my name and I honestly wish you a lot of success with your business and with OptiMonk!! :)
Have a great week ahead,
Anna <3
Amazing and VERY user-friendly! It's so helpful and makes it easy to create any pop-ups! The customer service is also excellent.
Hi Dayana! It's Kassandra 👋🏻 Thank you for sharing your feedback! 🙏🏻
I am so glad that you find Optimonk helpful and easy to use.
Please don't hesitate to reach out should you need additional assistance. Hope you have a great rest of your day!
All the best,
Kassandra
App very simple to use. Optimonk helping me a lot with these wonderful features. I am planning to upgrade to premium package of this app.
Hi There,
It is always a pleasure to see, when the usage of OptiMonk is considered simple to use, as we always aim to keep things simple, but at the same time modern and up to the standards of the 21st century.
I can speak in the name of the whole OptiMonk team , when I say, thank you so much for these kind words and we are always here for you when you need some help :)
Best,
Tom
OptiMonk Team
Great app, exactly what I needed. The customer staff responded very quickly, and the various templates were also exquisite. like.
Wow, what a nice compliment! I'm glad we found each other! :)
I wish you a lot of success with the app and please let us know if you need any assistance.
Anna from OptiMonk
App is very friendly for exit popup, It works well, And the support is amazing. And the App is free to test so 10/10
Thanks
Hi David,
Thank you so much for your feedback and for appreciating our work! You're fantastic!!! :)
Feel free to get back to us anytime you need assistance.
Best,
Anna from OptiMonk
Great app, and the free version is really complete! Quick to install and easy to use. In a few minutes I made my first campaign. Loving it!
Hi There,
I'm so glad you like our app and congratulations on your first campaign! :)
Feel free to reach out to the Support Team if you need any assistance in the future and we'll be happy to help. :)
I wish you a lot of success with your business!
Best,
Anna from the OptiMonk Support Team
The design is beautiful, visually. However, the app is not integrated with Shopify discounts, so you have to manually create discounts and upload them to Optimonk. The "timer" on the exit intent popups is not actually valid - there is no way to delete/remove the code availability based on a 15-minute timer, as there is no connection to Shopify. This means the code is actually valid anytime, and can be shared, because there is no way to tie it to a specific user. I found another app that has the Shopify integration necessary to make the timer/gamification actually functional. Support was no help. They sent me a link that was broken, and then couldn't provide an actual link or any supporting information.
Dear Brandy,
Thank you for sharing your honest feedback, both positive and constructive.
We sincerely apologize again that you had to face such difficulties when you have first contacted our team, both for the broken link and feature limitations. These must have been very disappointing as a first experience, and we can truly empathize with your review, but we hope that we can prove that our service is worth your trust.
Regarding the coupon code expiration time settings, we have already initiated a conversation with our development team on how to make it possible to modify from our end as well, and we will make sure to keep you posted on the latest developments.
We aim to prove that OptiMonk is an app you can rely on to contribute to the success of your business, so we hope that you will give us another chance.
Kind regards,
OptiMonk Support Team
Fantastic support and help! Asked for a watermark removed, and instantly got the help I needed. Emil did a great job guiding me through the tangled world of ecommerce. Highly recommend.
Hey there,
Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a great experience with us and that we were able to meet your expectations.
Your kind words mean a lot to us and we will continue to strive towards providing the best possible service to all of our customers.
Thank you again for your support!
Emil from OptiMonk