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https://www.optimonk.com/ your website not opening. Please check i am enable to check plans properly.
Hi There,
Thank you for letting us know about the problem.
There was a cookie loading issue and this is why optimonk.com wasn't available for you for a short time, but our technicians fixed it straight away.
I also sent you an email regarding this, would you be so kind to check it? :)
I look forward to your response.
Anna
Great App. The pop-ups are super customizable. It's also the most expensive pop-up app. When they say 25,000 page views, they actually mean total page views so if you have a visitor going around your store viewing products those page views add up, even if your popup doesn't come up. We are a very small store and we flew past 25,000 page views because of this. So yeah expensive.
Hi,
Thank you so much for this review, we really appreciate it! 😊
I've also reached out to you in a separate email to give you a better understanding of our pricing.
Please feel free to get back to me anytime, I'm looking forward to your reply.
Kind regards,
Réka from the OptiMonk Support Team
I installed this ap and the pop up that gave the customer a discount appeared on my page by the time customers were on it for a couple of seconds. Why give a discount to someone who just got on the page? I set it up to appear later. I wrote for help and they didn't respond. I uninstalled and 2 days later got an email saying that by August 2nd I used almost all of my ap up for the month and wouldn't see it work till next month. If I wanted it to work I had to upgrade. Then a day later I got an email saying I had used all of the ap. How did I use all of it up, when a day earlier it said I had some left? I wasn't even using the ap anymore..... Didn't make sense to me. So the free ap work for 2 days out of the month? The rest I have to pay? And it doesn't even make the pop up with the discount come up when I want it to and customer service won't answer?
UPDATE; Optimunk scheduled a call and online screen session and showed me how some things worked. They set it in motion and designed a nice pop up that included pictures of some of my inventory. They set it to only pop up upon exit intent. I appreciated the help. I am raising it from 1 star to 3 stars because of the help. I will update this review when I see if the ap actually helps my conversion rate.
Hi Cherie,
Thank you for your honest review and please let me express once again how sorry I am for all the unpleasantness we have caused to you.
At the same time, I am delighted that we could talk yesterday and can't wait for tomorrow's call when we can discuss all of your questions and concerns.
Have a nice day and talk to you soon,
Best,
Fruzsi
OptiMonk Team
A lot of issues setting up - chat support not really active. Can't see teams popups they have spent hours working on. A lot of bugs. Hopefully can get this sorted
hiii.. how to use the optimonk.. i can't view it in our website.. help me to preview it in our website..
Hi There,
We are very sorry to hear about your experience. I checked your account and the reason why the popup did not display was that the domain name assigned to the campaign was not correct.
However, I made the change for you and can assure you that the popup is working well, let me share with you a screenshot: https://prnt.sc/t6vaea
May I ask you to try again and let us know if you still experience it? :)
Thank you very much and I wish you a lovely day ahead!
Best,
Viktoria
OptiMonk Team