絞り込む
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評価順
They were supposed to charged me $340 for the annual plan, and instead they made 2 charges on the account, 1 for $340 and another one for $588...found out about it 3 months later after auditing my transactions. - Update : The founder of the app got in touch with me after the review and apologized for the error. Issue was resolve and since then no issues. I actually really like the ap, has much advanced features than basic pop-up's and have been using it since then.
**12-17-2019 Update:** I've found your ticket from over the weekend and updated our reply. You've got a screenshot of the refund, and I've given you a lifetime custom account as a way to apologize for how we handled this. It was a genuine processing error, and we could have handled it better. We will next time.
**Update** I went in and found the extra payment and have issued a full refund for it. Again, so sorry this happened. We aren't thieves, unfortunately billing issues occur from time to time but we do our best to get them resolved quickly. I apologize that this slipped through the cracks!
I am so sorry that this happened to you! I assure you it wasn't our intention, and I'm happy to get this extra charge resolved. Did you reach out to our support team to let them know? Please email us and ask for Thomas (I'm the co-founder and president) and I'll make sure to get it taken care of for you!
- Thomas
Love this little app. Customer support is great too. I think it also has some other great features besides exit intent. Thank you!
Otherwise it's a good app but one notorius thing happened:
I added the app from shopify app store, and it does say 49$/month pricing. I approved and even got an e-mail from shopify about optinmonster saying: You‘ve approved a recurring charge for an app with a 30 day free trial. and it also states Charge amount $49.00 every 30 days.
STILL after 30 days without ANY warning or notification the 30 days trial ended and optinmonster stopped working. The account on optinmonster said that I don't have a plan selected and I should choose one.
I had to choose the one we had and update payment info directly from optinmonster site. But there's not 49$/month option. There's only an annual plans where you have to pay the whole year beforehand, and you cannot get a refund even if you choose to quit during that year.
Of course I did not pay around $500 at once so I chose a cheaper plan.
This feels like a scam, and ended up Optinmonster losing revenue, and of course we too since it took a while to get this figured out and we had to stop advertising etc. until it was solved.
I apologize for the billing issues that you have had. We are working diligently to get them resolved so that they do not happen again in the future.
We have used this app to collect e-mails and boost sales in exchange for said e-mails! It's been a great process and very simple. Thank you!!
I really appreciate the review and vote of confidence for the team - thank you!!!
- Thomas
This is a great app. Makes syncing your Optin Monster account extremely simple. Very customizable pop-ups that sync seamlessly with your e-mail provider. We currently use Mailchimp for our emaul marketing and have used Klaviyo in the past and they both synced perfectly with OptinMonster. Thank you!
The application does not work.
Customer service can't find a solution. I want to get a refund because it doesn't work but they refuse because the 15 days have passed. But paying for something that doesn't work must be refunded.
Optinmonster has been the game changer we seek every year. The targeted discounts work so well for us. We use it to target abandoned product pages and carts with discounts and embed their forms for freebies, email signups, and more. The customizability and Klaviyo integration are super easy to use. We consider this a "must-have" in our marketing toolbox. Plus, the support team is great to work with and responds quickly.
Thanks for sharing your experience, Carex! We're honored to be part of your "must-have" marketing toolbox and on behalf of OptinMonster, we’d just like to say you're pretty great too - https://media.giphy.com/media/Y1M2JOQ7W79q5YhTp5/giphy.gif
We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
🙂
So please take note that the integration automatically signs you up for the $49USD a month plan.
And after many emails with their support about asking to be downgraded, I was told I needed to cancel my account, then start a new account by going to Optinmonster and do the integration from that end, choosing the startup rather than the top plan which is what you will be signed up for you choose this app from Shopify, and then you have rebuild all your live campaigns.
So either know that going in or don't use them at all. There are many other apps that have higher reviews and better support; https://apps.shopify.com/groovejar are who I have jumped ship to.
Not only that Optinmonster keep pestering you for a review. You won't get any service from these guys.
OptinMonster is the No1 tool that I use to increase my email list & webinar attendees, which leads to thousands of dollars for me each month!
With their easy to use templates, analytics and support, it is a must have app for any online business.
And we plan to stay the #1 tool to grow your email list and boost sales. Thanks for being a customer!
- Thomas
You only have 2 reviews and all of them are good reviews. i thinking you write it by yourself (not a honest review).
So i will give you my honest review : Your apps were not working properly and not integrate with my email provider (klaviyo).
i cannot seeing a subscriber in my email list although they already register/subscribe into the opt-in.
Already three days since I started to contact you with that issue but you still can not fix it.
I'm so sorry you had issues getting OptinMonster working with your site! We do work with Klaviyo, and in fact we are a listed partner with them. Our team is here to help where we can, so if there is anything we can do, please let us know! - Thomas