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Difficult to configure. Difficult to figure out how to use. Poor admin design. Very frustrating. Life is too short...
Hi there,
Thank you for giving Socioh a try. I'm sorry you fund the interface frustrating. We are currently in the process of redesigning the dashboard to provide our users with the best possible experience.
We do offer a free call and an in-app chat system to help our users with any questions or concerns. I checked our database and was unable to find any message from you. If you could tell me what you were looking for or wanted to achieve with Socioh, I would be happy to get on a call with you and give you a tour of the app.
We take customer satisfaction very seriously and hope you will consider giving us another chance. I look forward to hearing from you.
Have a great day!
Sahiba
(Co-founder, Socioh)
Just downloaded the app. Super easy to use. Created my first marketing ad and catalogue. Will provide further review once have used it regularly. Super excited!
Hi Sammu,
Thank you for taking the time to leave a review. I'm looking forward to hearing how your ads have been performing.
Please don't hesitate to shoot us an in-app message if you'd like any help with your campaigns.
Have a wonderful day,
Sahiba
(Co-founder, Socioh)
This app is great I will always use it great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This app seems good so far just installed. Will edit after a few weeks of using the app. to see how it compares to the others.
Great app and cuts time to do quality ads. Everything is there with just a 'click" Helps with understanding your target audience for different types of ads
all my terminal freezing because of their app, but they are asking 149$/month for small businesses heheheheh
Amazing. They set everything up for us and are running ads with an amazing roas for us. Extremely communicative and helpful. A really great bunch of people. We are a quite large scale company and they are handling it so well, with many different ads, keeping an eye on every one of them, trying different things. SO WORTH IT!
Il miglior servizio per cortesia, professionalità. Raccomando al 100% quest' app ma soprattutto chi ci lavora al suo interno, sempre pronti ad aiutare tempestivamente il cliente. Spero vivamente di avere un lungo e proficuo cammino con loro.
This app really streamlines marketing procedures for a business. It further amplifies marketing elements with a great and easy-to-use design to achieve great results. Most importantly, the support provided by Socioh is extremely prompt and helpful.
Horrible service. Waited weeks for them to do a retargeting ad campaign and after many emails still no solution. Do not recommend this app.
Hi there,
I went over your account and found that you were chatting with my co-founder Sakhil for a month where he was trying to help you find a solution to a Facebook Business Manager issue. Unfortunately, all we can do is try to help - we do not actually have any control over Facebook policies.
If there was anything related to Socioh that was unresolved, please do let me know.
Thank you,
Sahiba
(Co-founder, Socioh)
It's been 5 months that I installed Socioh and it is a great app for running Facebook and Instagram marketing campaigns, it's very easy to navigate and use, and the customer service is simply amazing, specially Bhuvi has helped us a lot to setup campaigns and provided valuable advice that has helped us scale our ROI's, she has been available whenever we required any assistance, overall a wonderful experience.
AWFUL experience. I tested the app and after the trial, I decided to wait to study the results. But the FB campaing were stopped and fb catalogue canceled overnight and my store had no adv for almost two days, in an high seasonality period. Made me lost a ton of money. Crazy.
Hi Alberto,
I'm sorry about your experience.
I looked into the issue and found that we had sent 3 emails to you following the end of your trial regarding your catalogs. When we did not get a response to any of these, the catalogs made via Socioh were deleted on the 7th day after the free trial ended and the associated campaigns were paused. This was done to ensure that you did not suffer any loss or waste budget.
Please allow me to explain how this works.
Your Free Trial ended on 9th December. From 9th to 16th, 3 separate emails were sent to you with the information that, one week after the end of your trial:
a) your Socioh catalogs would be downgraded to the Free Buddy Plan, and
b) the ads using these catalogs would be paused
On the 16th, since we did not hear from you, we paused the ads. (I wonder if, perhaps, the emails went to your spam folder?)
Why we paused the ads:
1. The Buddy Plan allows for a limited number of products (far less than what you had in the trial). Continuing to run your ads with a limited set of products could cause financial loss and would be irresponsible on our part.
2. In the past, users have created ads through Socioh during trial and then forgotten to change them later, leading to a wasted budget. Based on this, we updated our policy to pause any ads where the catalog is affected at the end of the trial.
Our aim here is to ensure that our users don't accidentally run unprofitable campaigns. I'm sorry that this experience didn't work out for you, and we would be happy to further improve this experience if you have any thoughts on it.
Sahiba
Co-founder, Socioh
Too hard to install. No support (takes a day, they say?!) Skip it. Gave me a big headache!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Kim,
I'm so sorry that you had a problem installing the app.
I just checked our database and found that you were having a conversation with Bhuvi. It seems that you had difficulty setting up Socioh due to billing issues with Facebook. Unfortunately, we have no control over that. As Bhuvi mentioned, you need an active Facebook Business Manager account to advertise on Facebook or Instagram.
Was there another message that we missed?
Regarding the 1 day response time, we now have offices in the United States, Canada, and India so we are able to respond to all messages within a couple of hours at the most.
Have a good day,
Sahiba
(Co-founder, Socioh)
This app has been a Godsend for helping us navigate social media marketing. It is incredibly user friendly and easy to navigate, and the team at Socioh have helped us immensely. They really know what they are talking about and have easily guided us to success!
Surement une bonne application mais bonjour le prix !!! vraiment trop cher pour du retargeting...je passe mon tour...
Hi Charly,
I’m so glad you liked our app. And I do understand that it can be a bit expensive, especially for smaller businesses.
At Socioh, we pride ourselves on offering premium support and guidance. And this is what really helps our customers succeed with Facebook and Instagram ads.
Unfortunately, it would just not be possible for us to maintain these standards if we dropped our prices.
I wonder if you have had the chance to try out all our features during the FREE TRIAL? If not, please reinstall your store and send me a message and I will be delighted to set up a new FREE trial for you.
You'll be able to judge for yourself whether Socioh provides value for the price :)
Have a great day,
Sahiba
(Co-founder, Socioh)
P.S. - Love your store!
GOOGLE TRANSLATION
Review (English):
Surely a good application but hello the price !!! really too expensive for retargeting ... I pass my turn ...
Response (French):
Salut Charly,
Je suis tellement content que vous ayez aimé notre application. Et je comprends que cela peut être un peu cher, surtout pour les petites entreprises.
Chez Socioh, nous sommes fiers d'offrir un soutien et des conseils de qualité. Et c'est ce qui aide vraiment nos clients à réussir avec leurs publicités Facebook et Instagram.
Malheureusement, il ne nous serait tout simplement pas possible de maintenir ces normes si nous baissions nos prix.
Je me demande si vous avez eu la chance d'essayer toutes nos fonctionnalités lors de la période d'essai gratuite? Sinon, veuillez réinstaller votre boutique et envoyez-moi un message et je serai ravi de mettre en place un nouvel essai GRATUIT pour vous. Vous pouvez alors juger par vous-même si Socioh offre une valeur pour le prix :)
Passez une bonne journée, Sahiba (Co-fondateur, Socioh)
P.S. - Aimez votre magasin!
Highly recommended!!
We had an inconsistent performance with our Facebook & Instagram ads and we were struggling to scale our ads beyond a point before using Socioh. We heard about the app in one of the facebook communities and wanted to give it a try. We are using the app from past couple of months and we are extremely happy with our ads performance. It is a lot more consistent and predictable, we are able to scale our ads using Socioh’s audiences and branded catalogs have been real help in optimizing our retargeting funnel. Our spend has gone up almost 3x in last couple of months and we have seen an increase of around 38% in our Click through rates with a consistent ROAS.
Thankyou team :-)
Bhuvi helped me alot with the configuration and settings, she is a very nice and good account manager.
A quick helpful tool that shortens lots of complicated tasks. the support team is excellent, (especially Bhuvi), if you are in need a great marketing tool definitely give a try to Socioh
WOW, I just downloaded this app and let me tell you it is amazing and the selection of template is a wow. Been looking for an app like for some time now and I'm glad I found this app.
its a great app for ads and organic marketing has too many awesome templates that are free the support team is also very responsive and post scheduling has been made easy by this app
The designs are Great. The designs are Great. The designs are Great. The designs are Great. The designs are Great. The designs are Great.
Good app. The support is very good. Appreciate the effort put in by their team. The creatives are good too.
just going to start using it, but looks promising, i think it can give my business some benefit. Give it a try.
So far, its pretty user friendly. I'm learning how to do organic marketing. Very helpful tools. Thank you!
i dont know how good is this app. they make you leave a review to use it. ill tell you once ive really tried it
The app helped me schedule and produce ads. I liked the variety i use it every day so i reccomend it. I just wish they expanded it for catalog sales
application recommended it's nice to promote the store well design easy to use and it worth to use it .
This is a very useful app to help with marketing! It's very easy to use and it's great to use for daily sales too.
Easy to use, but have'nt used it long enough to give a final review. Stay tuned for a more accurate review later
Applicazione appena scaricata, sembra molto interessante.... configurazione molto semplice, vi farò sapere ...
i just installed the app ,it makes facebook ads very very easy and sync your whole catalogs so its fast to create a post
Great app. Helps a lot with promotions on social media. Have only used it for a bit and will update my review once I've used it longer.
So far, I do like the app. It makes the creation of social media ads a lot easier and faster. The support is outstanding and the team behind the app is very responsive and helpful. Unfortunately there is an issue with posting to Instagram which they are aware of. This is the only reason why I can't give a 5-star rating.
Just started exploring, but so far, so good...a very useful app...easy to use and create ads. Yet to see the results.
I love this app for helping me create my catalogs and retarget. Easy to link with Facebok and Instagram. It's great!
I just downloaded the app, so I cant give a honest review yet. But Ive heard nothing but good things so far so I hope for the best.
Hi there,
I'm so glad that you've been hearing good things about the app. Our team will be delighted :)
Do let me know if you need any help going over the app's features or would like to discuss your adverting strategies with our team of ad experts. I'd be happy to set up a free phone call for you.
Have a wonderful day!
Sahiba
(Co-founder, Socioh)
Still checking out the app. I will update the review once I have used the application for a while.
Hi Lee,
Thank you for trying out the Socioh app. I hope you were able to find the value you were looking for with us.
If you need any help setting up your campaigns or would like us to walk you through the features, please don't hesitate to reach out to us in-app.
Have a wonderful day!
Sahiba
(Co-founder, Socioh)
Excellent App.
Lot of templates for facebook category and so many advertise ideas with different templates. We can advertise on facebook, twitter, Instagrame, pinterest and so on at the same time.
Only it matters money. it is expensive for new store. Expecting one more plan slab in between free to $50 Per month.
Otherwise it is really good.
Hi Rajneel,
Thank you for your feedback.
We are currently reworking our pricing plans. We understand that not all businesses can afford our current Plans and I'm delighted to tell you that we hope to introduce an intermediate Plan shortly.
Have a wonderful day!
Sahiba
(Co-founder, Socioh)
We are extremely happy with this app and when we check our internal stats, it always shows that their ads get views and clicks moreso than other apps we use. It is professional in appearance and makes the products stand out.
Hello, the Socioh app looks quite interesting. I've just installed it and begun using it. Am hoping to do some re-targeting ads with it. Will let others know more once I've had time to learn what it can do.
Hi Ashern,
Thank you for giving Socioh a try. And I hope you continue to find value with us.
We are in the process of redesigning the dashboard to provide our users with the best possible experience. We are also working on some really cool features including a totally revamped Audience creation tool, an automated Retargeting Funnel and customized Ad Campaign Recommendations for each store.
I'd love your feedback on these as they are released.
If you get stuck anywhere, need help or just want to say hi, drop us a message from the in-app messaging system :)
Have a great day!
Sahiba
(Co-founder, Socioh)
Hard to navigate through. Good luck trying to learn this one cause its actually pretty hard to find what you need.
Hi Joshua,
I'm sorry your first experience with Socioh was not ideal.
We do offer a free call and an in-app chat system to help our users with any questions or concerns. I checked our database and was unable to find any message from you. If you could tell me what you were looking for or wanted to achieve with Socioh, I would be happy to get on a call with you and give you a tour of the app.
We take customer satisfaction very seriously and hope you will consider giving us another chance. I look forward to hearing from you.
Have a great day!
Sahiba
New to this app and Im not sure what to do and I definitely hate the fact I have to write a minimum 100 words to submit this feedback in order to get free features.
Hi Ken,
I'm so sorry that you felt obliged to leave feedback. Our Free Plan does not require you to leave any review for us.
The Free Plan includes a comprehensive Organic Toolkit* and 1 Branded Catalog**. All our users automatically get access to these features when they install Socioh.
If you leave a review for us, we add one additional Branded Catalog to whichever Plan you are currently on. This is just a small Thank You from our side for taking the time to give us feedback.
We also have in-app chat as well as a call-scheduler to help you get the most out of Socioh. We'd be happy to help with any questions that you may have about the app.
Thanks,
Sahiba
(Co-founder, Socioh)
* With the Organic Toolkit, you can:
- Promote your products in professionally designed layouts
- Set and promote sales, daily deals, and coupons
- Schedule auto-pilot promotions for Facebook, Instagram, Pinterest & Twitter
- Discover and share the most targeted content from around the Web
- View all scheduled posts in one Social Media calendar
**You can use this Branded Catalog to set dynamic ads (Prospecting and Retargeting) through Socioh's dashboard or through Facebook.
Yet to use them but looks promising, will be trying them out and updating this review as time goes by.
no support and very useless app
Hi Harry,
I'm sorry we missed your previous message. As you sent the email through Shopify, it went directly to our CEO's email. He was traveling from America to India and didn't have access to his mail for 24 hours. Please do send any messages through the in-app chat as we constantly monitor this.
As I explained in the email, we had lost access to your Shopify store. We have now manually ended your sale.
I understand your frustration and am so sorry about the inconvenience that this caused you. I know that this will not make up for it, but I'd like to offer you Free white-labeling for all your future posts through Socioh (this is a paid feature which removes the Socioh branding from any post that is scheduled through our app).
Please let me know if there is anything else I can help you with.
Sahiba
(Co-founder, Socioh)
this is the best app so far i used to make advertise. very easy to use, lots of tempalets to choose from.
This app is great, worth a try. I didn't have time to post on my social medias regularly, with Socioh, things become easy. Thank you Socioh.
Very good service. I like use them. Recommend for advertising. Easy application setup and usability.
I'm so excited to have found this app! It makes the creative part of developing ads so much easier and professional-looking!
This app is exactly what I have been looking for allows me to do social media campaigns all in one place. I dont provide 5's until i have 3 months experience with an app and proves to help with conversion. so the 3 is not bad!
Hi Brad,
Thank you for giving Socioh a try. And I hope you continue to find value with us.
We are in the process of redesigning the dashboard to provide our users with the best possible experience. We are also working on some really cool features including a totally revamped Audience creation tool, an automated Retargeting Funnel and customized Ad Campaign Recommendations for each store.
I'd love your feedback on these as they are released.
If you get stuck anywhere, need help or just want to say hi, drop us a message from the in-app messaging system :)
Have a great day!
Sahiba
(Co-founder, Socioh)
Can't explain how much this app helped me to make creative ads on my products , now i will focus in other things since socioh is doing the marketing
I am using this app at the moment and I believe its gonna create sales to the ceiling and I am looking to this
I am currently using the Socioh app. So far so good as I can see some leads coming in. I will continue using this app if sales are visible. I am looking for big sales and big money and this will be a good platform.
I have created a catalog, came up with some sale and I am crossing my fingers on the sales to triple up.
I think this app really looks great so far! I am very much looking forward to trying it out properly.
I am really in love with this app. It does everything it says it will do and totally free to use. I have had great number of contacts from just several ad campaigns. I have used others apps and I am so glad I found this one because it out shines the others hands down
I started using this app today. So far, I really like it. The ease of the application and designs are great! I will update if any hiccups arise.