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We focus on custom products. We have made clothes here that align with our requirements at a reasonable cost. The customer service is quick to respond and detailed and meticulous in their day-to-day.
We're glad to hear that we've been able to meet your custom product needs at a reasonable cost. Our customer service team strives to provide quick, detailed, and meticulous support. Thank you for your positive feedback and for choosing us for your clothing requirements!
As a new customer of KakaClo, I recently received my first order and was blown away by the exceptional quality of everything I received. The shipping time was also impressive, and I couldn't be happier with the overall experience. The customer service team at KakaClo has been fantastic as well, providing me with helpful and professional assistance every step of the way. I'm absolutely delighted with my purchases and would highly recommend KakaClo to anyone in need of high-quality products and top-notch service.
We're thrilled to hear such positive feedback! Our team is dedicated to providing the best service, and it's great to know we're hitting the mark. Thank you for choosing KakaClo, and we're excited to continue our partnership with you.
Thanks!
Timothy
The shipping times for this service is ridiculous. They tell you it takes 1-4 days just to process the item...well I ordered 6 days ago and my item still has yet to ship! I will have to reimburse my customer because of shipping time. When you try to reach out to someone, crickets. Nothing. Nada. This is one of the worst drop ship sites I have come across and I have been doing this a few years. I have deleted all my other imported products and will find alternatives to this site. Just horrible!
Dear DD & MALI
First and foremost, I want to sincerely apologize for the frustration and inconvenience you've experienced with KakaClo. We truly value every partner and customer, and it’s evident from your feedback that we haven't lived up to the expectations we set for ourselves.
Shipping Delays: We aim for a 24 hours processing period for each order. I'd like to bring to your attention that we were on National Holiday from September 29 to October 4, which led to a delay in shipments. However, this information should have been conveyed more clearly to you, and I genuinely apologize for the oversight and the subsequent impact it has had on your business.
Communication Issues: It's concerning to hear that our communication lines fell short during this period. Every query and concern from our partners is vital to us, and we're working on improving our responsiveness to ensure partners like you always have the support you need.
As a gesture of goodwill and an attempt to make things right, we'd like to offer compensation for the inconvenience you've faced. Our team will be reaching out to you shortly to discuss the specifics.
Your feedback is crucial in helping us improve. I hope that we can earn back your trust and prove that we can be a reliable partner for your business in the future.
Thanks!
Timothy
Excellent experience. Great agents, Nick helped me a lot!
We're delighted to hear that you had an excellent experience with us! It's wonderful to know that Nick provided great assistance. Thank you for your kind words and support. We look forward to serving you again in the future!
Great service and fast responsive time. The customer service manager is awesome and Seven really helped me to track my orders. Pleasant experience and definitely recommend it to my friends.
We're thrilled to hear that you had a great experience with our fast and responsive customer service. Our customer service manager and Seven are dedicated to providing excellent support, including order tracking. Thank you for your recommendation! We appreciate your support and look forward to serving you and your friends in the future.
BEWARE!!!!
My Shopify store is being shut down. This is very sad for me. Due to copyrights infringement.
I have had a store for over 5 years and recently in october added dropshipping. Because Kakaclo uses fake photos of products and copy the products, which I did not know.
I got an e-mail from Shopify stating my store is being shut down and I am losing years of data and work and customers for having copyrights images.
I can't believe I am losing my store bc I added this drop ship vendor to my online store
Thank you for your positive feedback! We're glad you like our dropshipping service and appreciate your recommendation. We value your support!
As a newcomer to the world of e-commerce, I am still in the process of learning how to establish and run a successful online store. It's been a challenging journey, but thankfully, KakaClo has been a great help in lifting much of the weight off my shoulders and simplifying the drop-shipping process. What's more, their customer service team has been incredibly supportive and responsive, promptly addressing any concerns I've had.
We appreciate your feedback! Glad we could help simplify your e-commerce journey and provide excellent customer service. Thank you for choosing KakaClo!
Love KakaClo and their amazing products and prices! My support Nick was super friendly and helpful and quickly answered my questions. Definitely recommend this app!
We're thrilled to hear that you love KakaClo and our amazing products and prices! It's great to know that Nick provided friendly and helpful support, promptly addressing your questions. Thank you for recommending our app! We appreciate your support and look forward to serving you in the future.
I enjoy the products offered and the selection of many items to choose from. But I recently had a customer purchase a dress that looks nothing like the picture. The material of the actual item is different than the item shown. She was not happy about it and didn't want the hassle of returning it. She sent me a picture of the dress she received and it wasn't anywhere near the picture that shown on the website.
Hi Fru Gal Boutique,
Thank you for sharing your experience with KakaClo! We're delighted to know our platform is making a positive impact on your business. We're always working on enhancing our services, and your feedback motivates us to do even better. Looking forward to serving you for many years to come!
Thanks!
Timothy
Kakaclo's inventory management system is not working well. Inventory is supposed to update on my store automatically but this does not happen. Even on my listings on the kakaclo app, the inventory levels are not correct. This puts me at risk of losing customers who place orders that cannot be filled (I see that other reviewers are saying the same). I sometimes get notifications when a product I have listed sells out on kakaclo, but then I'm never notified when it is restocked. Altogether, these circumstances create many problems. The inventory needs to be tracked accurately. If they fix or improve this, I will increase my review to five stars.
Dear Full-X,
We sincerely apologize for the inventory management issues you experienced. We understand the impact these problems have had on your satisfaction and We are committed to resolving them.
Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters.
Best regards,
Nick