Kakaclo ‑Clothing Dropshipping

Dear DD & MALI

First and foremost, I want to sincerely apologize for the frustration and inconvenience you've experienced with KakaClo. We truly value every partner and customer, and it’s evident from your feedback that we haven't lived up to the expectations we set for ourselves.

Shipping Delays: We aim for a 24 hours processing period for each order. I'd like to bring to your attention that we were on National Holiday from September 29 to October 4, which led to a delay in shipments. However, this information should have been conveyed more clearly to you, and I genuinely apologize for the oversight and the subsequent impact it has had on your business.

Communication Issues: It's concerning to hear that our communication lines fell short during this period. Every query and concern from our partners is vital to us, and we're working on improving our responsiveness to ensure partners like you always have the support you need.

As a gesture of goodwill and an attempt to make things right, we'd like to offer compensation for the inconvenience you've faced. Our team will be reaching out to you shortly to discuss the specifics.

Your feedback is crucial in helping us improve. I hope that we can earn back your trust and prove that we can be a reliable partner for your business in the future.

Thanks!
Timothy

We're delighted to hear that KakaClo has been a blessing for you! We're committed to providing a free and supportive platform for your online business journey. Thank you for your wonderful feedback!

Dear Zoefashiongroup,

We sincerely apologize for the quality issues and shipping delays you experienced with you. We understand the impact these problems have had on your satisfaction and We are committed to resolving them.

Quality: We recommend choosing products labeled as "Premium" and "Express."
The products in the Premium section are sourced exclusively from our A-level suppliers. Although they may have slightly higher price points, these products offer superior quality and have a lower return rate.
Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.

Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment.

KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters.

Best regards,
Nick

We're thrilled to hear that you love our app for your boutique! We strive to make it easy to use with modern and reasonably priced products. Our friendly staff is dedicated to providing excellent service. Thank you for recommending us!

Dear Tipsy Sissy boutique,

Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.

We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.

Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.

Best regards,
Nick

Thank you for your positive review! We're delighted to hear that our app caters to both dropshipping and wholesale needs and that you find the prices to be very good. We appreciate your recommendation and are thrilled to have your support. If there's anything else we can assist you with, please feel free to reach out.

We're glad to hear that you found the Kakaclo app to be helpful in managing your business. It's great to know that Kecy provided you with valuable assistance and was very helpful. We appreciate your feedback and we're here to support you in any way we can!

Hi Fru Gal Boutique,

Thank you for sharing your experience with KakaClo! We're delighted to know our platform is making a positive impact on your business. We're always working on enhancing our services, and your feedback motivates us to do even better. Looking forward to serving you for many years to come!

Thanks!
Timothy

Dear Victoria Royale Boutique,

Thank you for sharing your feedback. We apologize for the experience you had with our store, and we understand your frustration regarding the mismatched product descriptions, subpar customer service, and our inventory management issues.

Product Quality and Description: I deeply regret that some products did not meet the expected quality and description. We are dedicated to working closely with our suppliers to enhance product quality and ensure accurate descriptions.

Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control.

If there's anything we can do to make it right or assist you further, please don't hesitate to reach out to us support@kakaclo.com. We genuinely value your feedback and hope that you will give us another chance to provide you with a better experience in the future.

Thank you for taking the time to bring this to our attention.

Best regards,
Nick

Thank you so much for your kind words! We're thrilled to have you as a valued customer.