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If I could give this company 0 stars I absolutely would!! I have had this app installed for not even a month and am already having shipping delay issues. It has been two weeks and still my customers have not received their packages, decided to contact customer service and that was a DUD. The customer service representatives either didn't respond for 4 days or they gave me generic responses and told me to wait patiently. If that's not enough to piss someone off, their payment service is ridiculous! It basically only allows me to pay with PayPal because when I use my card directly on their app it says "payment failed". Keep in mind that when you pay on PayPal you get charged an extra $6 more on top of what you already owe for the article of clothing you're purchasing. How as an entrepreneur am I supposed to make profit when you overcharge us? Then I bring this up to their customer service and they keep blaming me and saying something is wrong with my form of payment. Makes no sense. Needless to say, when and if my customers receive their orders I will be deleting this app. UNPROFESSIONAL!!
We’re sorry to hear you had a poor experience with us. This definitely doesn’t sound like the service we try to provide to our customers.
We always try to deliver as fast as possible. It normally takes 7~10 days for delivery from China to the USA. However, sometimes things happen out of our control which means we need more time than expected with the shipment.
We offer multiple payment options to our customers, which includes credit card and PayPal.
The transactions that you made before, has considered problematic by the bank, and therefore be rejected.
With that being said, arriving late to your customers, and an extra charge for the payment processing, we do understand how disappointing it was. Please contact us and we’d be happy to work on either helping you with payment issues or offering you a special discount on your next order.
Winnie was amazing at helping me fulfill my first sale! The instructions were very clear and she was very kind!
We're thrilled to hear that Winnie provided amazing assistance in fulfilling your first sale! Her clear instructions and kind demeanor made the process a smooth and pleasant experience. Thank you for sharing your positive feedback!
I would like to thank Caroline for amazing customer support for helping with any question I had for getting ready to sell products. Thank you again.
Thank you for your kind words! We're grateful to Caroline for providing amazing customer support and helping you with all your questions. We appreciate your gratitude.
I absolutely love the clothes and items on this apps! Nancy were super helpful!!
I like this app. Thank you!
We're delighted to hear that you appreciate the wonderful selection of clothing available. It's great to know that our customer service has been helpful and accommodating, always ready to assist you. We strive to continuously add new products to provide you with fresh options daily. Thank you for your positive feedback, and we're here to assist you whenever you need us!
This store has great products and great customer support. Their inventory management is terrible. I had to cancel my first 3 orders I ever had with them because they don't update their inventory as their products sellout.
Dear Blue Daisy Fashion Boutique,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
Kakaclo's inventory management system is not working well. Inventory is supposed to update on my store automatically but this does not happen. Even on my listings on the kakaclo app, the inventory levels are not correct. This puts me at risk of losing customers who place orders that cannot be filled (I see that other reviewers are saying the same). I sometimes get notifications when a product I have listed sells out on kakaclo, but then I'm never notified when it is restocked. Altogether, these circumstances create many problems. The inventory needs to be tracked accurately. If they fix or improve this, I will increase my review to five stars.
Dear Full-X,
We sincerely apologize for the inventory management issues you experienced. We understand the impact these problems have had on your satisfaction and We are committed to resolving them.
Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters.
Best regards,
Nick
I just installed the App. The products are very trendy and the prices are reasonable. I feel that this App can help my boutique get to the next level.
We're excited to hear that you installed our app! We're glad you find our trendy products and reasonable prices appealing. We're confident that our app can help take your boutique to the next level. Thank you for choosing us!
Product Quality: Assess the quality of the clothing and apparel offered by Kakaclo. It's essential that the products are well-made, durable, and meet the expectations of your target audience.
Product Variety: A good dropshipping platform should offer a diverse range of clothing styles, sizes, and designs to cater to different customer preferences.
Pricing and Profit Margins: Evaluate the pricing structure to ensure you can set competitive prices while maintaining a reasonable profit margin. Compare their product prices to what's available in the market.
Shipping and Delivery: Timely delivery is crucial in dropshipping. Review the shipping times and policies to ensure that your customers will receive their orders in a reasonable timeframe.
Customer Support: Strong customer support from the dropshipping platform can be a significant advantage. Make sure they provide assistance and solutions promptly.
Return and Refund Policies: Investigate their return and refund policies. A clear and fair policy can help in case customers have issues with their orders.
User-Friendly Interface: A user-friendly platform makes it easier for you to manage your store and for customers to navigate and make purchases.
Reliability and Trustworthiness: Look for reviews and testimonials from other dropshippers who have used Kakaclo. A reliable platform is crucial for long-term success.
Integration and Tools: Check if they offer useful tools and integrations, such as plugins for e-commerce platforms like Shopify or WooCommerce.
Legal and Ethical Considerations: Ensure that Kakaclo operates within the legal and ethical boundaries of your target market. This includes compliance with copyright and trademark laws.
Scalability: Consider whether Kakaclo can support your business's growth. As your business expands, you'll need a partner that can scale with you.
Costs and Fees: Be aware of any upfront costs, subscription fees, or transaction fees associated with using Kakaclo's dropshipping services.
To get the most accurate and up-to-date information, I recommend conducting thorough research on Kakaclo by reading reviews, reaching out to their customer support, and possibly even testing their services with a small order before committing to a long-term partnership. Additionally, consider seeking advice from other entrepreneurs who have experience with clothing dropshipping services or platforms.
Thank you for sharing your experience with KakaClo! We're delighted to know our platform is making a positive impact on your business. We're always working on enhancing our services, and your feedback motivates us to do even better. Looking forward to serving you for many years to come!
Thanks!
Timothy
I had a simply question and it was answered quickly! Leo answered my question and shared a link to help me fully understand what I needed. Thank you!
Thank you for your feedback! We're glad that Leo was able to quickly answer your question and provide you with helpful information. We strive to provide efficient and informative customer support. Thank you for reaching out, and we're here to assist you with any further questions or needs you may have.
Worst customer service ever. Kecy was telling me that there’s a reason we have measurements and my customer should have measured first before she ordered that’s why they’re there.
I’m done. Soon as all my customers orders finally get delivered I’m going to delete this app. There’s other dropship companies that has amazing customer service and shipping is way better too.
It’s easier to keep a customer than make a new one. I don’t need this company making me lose my customers.
Dear Savagepunks,
I sincerely apologize for the experience you had with our customer service.
It's crucial for us to maintain a supportive and understanding approach with our partners, and it's evident from your feedback that we missed the mark in this instance.
While we do provide measurements to guide purchasing decisions, I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, aiming to enhance clarity and reduce sizing issues for your customers.
For a more streamlined shipping and inventory experience, we recommend that you choose products labeled as "Premium" and "The USA". These product categories typically have more timely delivery and accurate inventory control, ensuring a smoother experience for your business.
Your point about customer retention is spot on. We truly value our partnership with sellers like you, and the last thing we want is to jeopardize your customer relationships.
If you're open to it, I’d appreciate the opportunity to discuss this matter further with you directly. We’re committed to making things right and would like to understand more about how we can better serve you moving forward.
Warm regards,
Timothy