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This app is a game changer for inventory management. It’s made tracking stock levels and managing orders so much easier. Our team loves how simple it is to use!
Thank you for the fantastic feedback! We’re thrilled to hear that our app has been a game changer for your inventory management and has made tracking stock levels and managing orders easier. It's great to know your team finds it simple to use. We appreciate your support!
If I could give 0 stars I would. Very slow shipping and even slower processing time! Our customers kept asking for a refund when they delayed our orders for over a month. As a small business that just opened it's really hard to build a brand reputation. Kakaclo's shipping time is super slow. I had read several quality-related reviews before choosing to start dropshipping with them. But their quality is horrible. We had so many consecutive returns due to quality issues. All their product has thread sticking out of them (unfinished). Our customers received torn items and see-through fabric. This has greatly hurt our business's reputation. As a new business, you strive for quality over anything. Kakaclo does not provide anything, neither quality nor prompt shipping. We are very disappointed!
Dear Cotton Candy,
I'm sorry to hear about your negative experience with our service. Your feedback is extremely valuable to us as we strive to improve our operations and customer satisfaction. We sincerely apologize for the delays in shipping and processing times, as well as the quality issues with the products you received. This is certainly not the level of service we aim to provide.
We understand the importance of building a strong brand reputation, especially for a new business like yours. Rest assured, we take these concerns seriously and are actively working to address them with our shipping and quality control processes. We appreciate your patience and understanding as we work to make things right.
We provide premium products with higher quality and faster processing time: https://www.kakaclo.com/content/album/premium
Also we have express products can be shipped within 24 hours: https://www.kakaclo.com/content/album/kakaclo-express-delivery
We apologize for the slower shipping times in April. There was continuous rainfall in our nearby cities throughout the month, with several days experiencing heavy downpours, which resulted in delays in shipping. If you would like faster delivery, we recommend opting for expedited shipping (currently available for the United States and Australia).
Please reach out to our customer support team so we can assist you further with any refunds or replacements needed for the affected orders. Your satisfaction is our top priority, and we are committed to resolving this situation to your satisfaction. Thank you for bringing these issues to our attention.
KakaClo support team
support@kakaclo.com
Kakaclo's dropshipping app makes it easy for me to start my own clothing business. Their vast selection of products and seamless order management system have been invaluable. While occasional discrepancies in inventory levels have caused delays, their customer service team has been proactive in resolving issues!
We're thrilled to hear that KakaClo's dropshipping app has been instrumental in launching your clothing business! Our extensive product range and seamless order management aim to support your success. We apologize for any delays due to inventory discrepancies but are glad our proactive customer service team could assist. Thank you for your valuable feedback!
KakaClo's wide-ranging product selection and competitive pricing are the backbone of my wholesale business. It offers high-quality merchandise that appeals to diverse customer preferences, maximizing my profitability.
Thank you for your wonderful feedback! We're delighted to hear that our wide product selection and competitive pricing are the backbone of your wholesale business. It’s great to know our high-quality merchandise is helping you appeal to diverse customer preferences and maximize your profitability. We appreciate your partnership!
In the realm of online retail, it's refreshing to find a company like KakaClo that prioritizes customer satisfaction above all else. While no one can deny the occasional product quality or sizing issue, what sets KakaClo apart is their proactive approach to resolving such matters. Their after-sales service is commendable; they don't shy away from acknowledging faults and go the extra mile to rectify them swiftly. This dedication to customer happiness is what keeps me coming back as a loyal partner.
We greatly appreciate your feedback! At KakaClo, customer satisfaction is our top priority. We acknowledge occasional issues in product quality or sizing and take a proactive approach to resolve them swiftly. Our commitment to exceptional after-sales service ensures your happiness and loyalty. Thank you for being a valued partner.
Very disappointed with their service. Most of the time your oder been delay or missing. Very hard to get someone for help. You have to watch all the time if your oder has been shipped or fulfilled. I wouldn’t recommend to anyone. It’s a big headache experience.
Dear Night Strings,
Thank you for your feedback. We understand that you have had some concerns regarding our service, and we sincerely apologize for any inconvenience caused. We have thoroughly reviewed your account and the details of your orders.
Upon investigation, we found that all 4 of your orders in 2024 were shipped within the specified time frame. However, we acknowledge that one of the packages was unfortunately lost during transit. We want to assure you that we took immediate action to rectify the situation by arranging a replacement for you.
Please keep in mind that when you selected standard shipping, it does entail a slightly longer transit time. We understand that tracking information not updating can be frustrating. As soon as we were made aware of the issue, we proactively contacted the shipping carrier and the United States Postal Service to expedite the retrieval of your package. We are pleased to inform you that the package has now arrived in the United States, cleared customs, and the tracking information has been updated. The USPS will commence delivery of your package this week.
Regarding customer support, we want to clarify that we responded to your messages via WhatsApp, live chat, and email within 24 hours of receiving them. We strive to provide timely assistance, and we apologize if there were any delays or inconvenience during our communication. We want to assure you that we are committed to resolving any issues and providing the necessary support.
We kindly request you to reconsider your negative feedback based on the measures we have taken to address your concerns. If you have any further questions or require further assistance, please do not hesitate to contact us promptly at support@kakaclo.com. We truly value your satisfaction and are here to help. Thank you for your understanding.
KakaClo support team
Looking to give your brand a makeover? Look no further than KakaClo's customization service. Their team of design maestros will take your vision and turn it into reality. From tweaking logos to creating custom products, they've got the skills to make your brand shine. With KakaClo, your brand will be the talk of the town.
KakaClo's customization service is a game-changer for brand makeovers. Their expert designers bring your vision to life, from logo tweaks to custom products. With their skills, your brand will shine, becoming the talk of the town. Choose KakaClo for unparalleled brand transformation.
KakaClo's dedication to providing top-notch products at competitive prices has been a game-changer for my wholesale business. Their constant trend updates keep my store relevant and appealing to fashion enthusiasts, driving consistent sales growth and customer loyalty.
Thank you for your kind words! We're thrilled that our competitive pricing and trend updates have helped boost your business. It’s great to know we’re contributing to your growth and customer loyalty. We value your partnership with KakaClo!
KakaClo's extensive product variety ensures I never run out of options for my store. It's a relief knowing that I can always find what I need to keep my customers happy and satisfied.
We appreciate your feedback! At KakaClo, we take pride in our extensive product variety, and we're delighted to know that it has been a valuable asset for your store. Ensuring that you never run out of options is our priority, as we strive to keep your customers happy and satisfied. Thank you for your continued trust in our products!
As a wholesale retailer, KakaClo has been my reliable companion in the ever-evolving world of fashion. Their diverse product range ensures that my store always has something fresh and exciting to offer, attracting a broad audience and fostering repeat business.
Thank you for your wonderful review! We're glad to be your reliable partner in the dynamic world of fashion. It's great to hear that our diverse product range helps keep your store fresh and appealing, attracting new customers and fostering repeat business!