Kakaclo ‑Clothing Dropshipping , 242 vurderinger
Raffiner
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Etter vurdering
Their customer service response when messaging them is GREAT but TOO MANY issues with everything always being sold out and not updating me on those items. Causing customers to order and pay for merch I ended up having to refund A WEEK LATER!! A week later? this order should've been half way shipped by then.
Dear Tipsy Sissy boutique,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
This store has a lot to offer but the products don't match the description and the customer service is decent at best. Their inventory management is terrible. I've had to cancel several orders because they don't update their inventory as their products sellout. They wait until you pay to then tell you they don't have it. It was so bad that I had to remind them of an order that was pending because they said they had inventory to replace it and did not. Will be removing from my store ASAP.
Dear Victoria Royale Boutique,
Thank you for sharing your feedback. We apologize for the experience you had with our store, and we understand your frustration regarding the mismatched product descriptions, subpar customer service, and our inventory management issues.
Product Quality and Description: I deeply regret that some products did not meet the expected quality and description. We are dedicated to working closely with our suppliers to enhance product quality and ensure accurate descriptions.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control.
If there's anything we can do to make it right or assist you further, please don't hesitate to reach out to us support@kakaclo.com. We genuinely value your feedback and hope that you will give us another chance to provide you with a better experience in the future.
Thank you for taking the time to bring this to our attention.
Best regards,
Nick
Very Good App for both Dropshipping and Wholesale. The price is very good. Highly recommend this to everyone
Thank you for your positive review! We're delighted to hear that our app caters to both dropshipping and wholesale needs and that you find the prices to be very good. We appreciate your recommendation and are thrilled to have your support. If there's anything else we can assist you with, please feel free to reach out.
I am so surprised by the abundance of 5 star reviews. I have processed 18 orders and had issues with 9 or 10 of the orders and counting. From waiting for 5 days after placing an order only to be told the item is sold out, to paying for express shipping 6-8 business days as they say but never got any order delivered in less than 12 business days. Also I have had customers complain about product quality as well as product description. Another problem is their sizing as well. One of my customers had to wait for two weeks, got angry and cancelled their order because it was not shipped in two weeks. Another thing I do not understand is the reason why I place an order and have to wait for 4 business days for them to know if the item is in stock before they ship. Out of the 18 orders processed, I can guarantee there will not be a single repeat buyer because 90% were angry about something. The other 10% probably were angry as well but chose to stay quiet. I still use the app and will continue to do so until I find a replacement while hoping they improve so I can update my review as well. If you are downloading this app, be ready and have a lot of patience to deal with angry customers. Also, save some money for transaction fees as you are ready to do a lot of refunds.
Dear Nick's Bay Company,
Firstly, I want to genuinely thank you for taking the time to provide such a detailed review of your experience with KakaClo.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control.
Sizing Concerns: We recognize the importance of accurate sizing, especially in the fashion industry. I'm pleased to inform you that we have made significant improvements in this area. All products are now available in both CM and INCH sizes to ensure clarity and consistency for our partners and their customers.
Product Quality and Description: I deeply regret that some products did not meet the expected quality and description. We are dedicated to working closely with our suppliers to enhance product quality and ensure accurate descriptions.
If you're open to discussing this further, I’d appreciate the opportunity to connect with you directly. We value your partnership and are dedicated to ensuring KakaClo becomes a reliable and efficient tool for your business.
Warm Regrads,
Timothy
kakaclo app was good. it did help me manage my business today i received help from kecy she was very helpful.
We're glad to hear that you found the Kakaclo app to be helpful in managing your business. It's great to know that Kecy provided you with valuable assistance and was very helpful. We appreciate your feedback and we're here to support you in any way we can!
KakaClo is the absolute Best!!!! They are on point with all of your needs!!! I am gratefull to be working with such a Great company!!!
Thank you so much for your kind words! We're thrilled to have you as a valued customer.
Really good service thanks Kecy. Fast replaying, really helpful information, I really appreciate it.
We're glad to hear that you received really good service from Kecy! Fast responses and helpful information are what we strive for. Thank you for your kind words and appreciation. We're here to assist you whenever you need us!
The customer service agent Nancy was very very helpful. She explained everything to me. So far so good!
We're glad to hear that Nancy provided you with excellent customer service! It's great to know that she was helpful and explained everything to your satisfaction. We're pleased that your experience has been positive so far. If you have any more questions or need further assistance, feel free to reach out.
I like this app because it's to add good quality products to my store. Today I asked for help with a shopify setup problem, for which I received quick, under- standable, and very kind help. Thank again
Thank you for your kind words and positive feedback! We're glad to hear that you enjoy using our app to add good quality products to your store. It's great to know that our customer support team was able to assist you quickly and provided helpful and kind assistance with your Shopify setup problem. We appreciate your appreciation and if you have any further questions or need any more help, please don't hesitate to reach out.
This is THE best fashion dropshipping service I found yet! Their prices are great, customer service is always helpful. They are a reliable, efficient company! Thank you Winnie for helping me in the customer service chat. 100% recommend KakaClo!
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.