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Very Good App for both Dropshipping and Wholesale. The price is very good. Highly recommend this to everyone
Thank you for your positive review! We're delighted to hear that our app caters to both dropshipping and wholesale needs and that you find the prices to be very good. We appreciate your recommendation and are thrilled to have your support. If there's anything else we can assist you with, please feel free to reach out.
kakaclo app was good. it did help me manage my business today i received help from kecy she was very helpful.
We're glad to hear that you found the Kakaclo app to be helpful in managing your business. It's great to know that Kecy provided you with valuable assistance and was very helpful. We appreciate your feedback and we're here to support you in any way we can!
I enjoy the products offered and the selection of many items to choose from. But I recently had a customer purchase a dress that looks nothing like the picture. The material of the actual item is different than the item shown. She was not happy about it and didn't want the hassle of returning it. She sent me a picture of the dress she received and it wasn't anywhere near the picture that shown on the website.
Hi Fru Gal Boutique,
Thank you for sharing your experience with KakaClo! We're delighted to know our platform is making a positive impact on your business. We're always working on enhancing our services, and your feedback motivates us to do even better. Looking forward to serving you for many years to come!
Thanks!
Timothy
This store has a lot to offer but the products don't match the description and the customer service is decent at best. Their inventory management is terrible. I've had to cancel several orders because they don't update their inventory as their products sellout. They wait until you pay to then tell you they don't have it. It was so bad that I had to remind them of an order that was pending because they said they had inventory to replace it and did not. Will be removing from my store ASAP.
Dear Victoria Royale Boutique,
Thank you for sharing your feedback. We apologize for the experience you had with our store, and we understand your frustration regarding the mismatched product descriptions, subpar customer service, and our inventory management issues.
Product Quality and Description: I deeply regret that some products did not meet the expected quality and description. We are dedicated to working closely with our suppliers to enhance product quality and ensure accurate descriptions.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control.
If there's anything we can do to make it right or assist you further, please don't hesitate to reach out to us support@kakaclo.com. We genuinely value your feedback and hope that you will give us another chance to provide you with a better experience in the future.
Thank you for taking the time to bring this to our attention.
Best regards,
Nick
KakaClo is the absolute Best!!!! They are on point with all of your needs!!! I am gratefull to be working with such a Great company!!!
Thank you so much for your kind words! We're thrilled to have you as a valued customer.
Really good service thanks Kecy. Fast replaying, really helpful information, I really appreciate it.
We're glad to hear that you received really good service from Kecy! Fast responses and helpful information are what we strive for. Thank you for your kind words and appreciation. We're here to assist you whenever you need us!
The customer service agent Nancy was very very helpful. She explained everything to me. So far so good!
We're glad to hear that Nancy provided you with excellent customer service! It's great to know that she was helpful and explained everything to your satisfaction. We're pleased that your experience has been positive so far. If you have any more questions or need further assistance, feel free to reach out.
USA EXPERIENCED SELLER with Shopify for YEARS, frustrating, the customer service works off China time, so for the USA it means delayed service or working very late. WILL NOT DO SIZE EXCHANGES & their sizes are all over the place, will not do returns other than defects, your customer or you are stuck with the sale.
Dear Jimmy Lee Leathers Club Vest,
Thank you for taking the time to share your experience with KakaClo. We genuinely regret to hear about the challenges you’ve faced.
We understand the importance of accurate sizing for clothing businesses. I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, which should enhance clarity and consistency.
In terms of returns, due to the high shipping costs involved, we usually opt to refund the item without requiring our customers to return it. If you've encountered a non-refundable problem, please share your order details, and I'll personally ensure it's addressed promptly.
Thank!
Timothy
I like this app because it's to add good quality products to my store. Today I asked for help with a shopify setup problem, for which I received quick, under- standable, and very kind help. Thank again
Thank you for your kind words and positive feedback! We're glad to hear that you enjoy using our app to add good quality products to your store. It's great to know that our customer support team was able to assist you quickly and provided helpful and kind assistance with your Shopify setup problem. We appreciate your appreciation and if you have any further questions or need any more help, please don't hesitate to reach out.
This is THE best fashion dropshipping service I found yet! Their prices are great, customer service is always helpful. They are a reliable, efficient company! Thank you Winnie for helping me in the customer service chat. 100% recommend KakaClo!
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.