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Room for Improvement at Kakaclo: Inventory and Shipping Concerns
My business association with Kakaclo , with professional and efficient service. In particular, I'd like to mention Nancy, our Account Manager, who was very responsive and supportive throughout the initial stages of our partnership. However, as time went on, things took a disappointing turn.
The first notable problem is inventory management. There have been numerous instances where items or sizes ordered by my customers were out of stock. This issue, occurring repeatedly, has forced me to issue refunds, disrupting my business operations and risking the loss of returning customers. It is crucial for any supplier to maintain an accurate and reliable inventory system. Unfortunately, Kakaclo's current practices are falling short of this standard.
The second major concern is shipping delays. Despite my account being set up for faster shipping—an extra fee I willingly pay for—promised deliveries within 6 to 9 business days are not being met. My customers have been waiting over 15 days to receive their orders. Such extended delays are causing dissatisfaction among my clientele and hurting my business's reputation.
Furthermore, the once responsive and supportive communication we received from Nancy has lessened significantly. This change in service level, coupled with the fact that nobody seems to be answering my calls, is exacerbating the problems and making resolution more difficult.
I am currently in search of a new vendor that can better meet my business needs by offering accurate inventory management, timely delivery, and responsive customer service.
I understand that every business faces challenges. However, the repeated issues and lack of response from Kakaclo are becoming a significant concern. If Kakaclo is to remain a viable option for businesses like mine, significant improvements are needed.
In conclusion, while Kakaclo's offerings initially seemed promising and the professionalism and responsiveness of account management were notable, the current issues with stock accuracy, delayed shipping, and waning communication are considerable drawbacks. Despite the initial positive experience with Nancy, the recent lack of response is disappointing. The hope is that Kakaclo can return to the level of service we initially experienced.
Dear Opulence Empórion,
We sincerely apologize for the inventory management issues and shipping delays you experienced with. We understand the impact these problems have had on your satisfaction and We are committed to resolving them.
Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment.
KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters.
Best regards,
Nick
Customer service is amazing!Nancy was very helpful in some order troubles we were having and was able to quickly solve them!
Thank you for your positive feedback! We're thrilled to hear that our customer service has been amazing and that Nancy was able to assist you with order troubles promptly. We strive to provide helpful and efficient support. Thank you for choosing us and for your kind words!
I like Kakaclo platform, it's easy and the chat for help is quick and easy. This is fashion dropshipping app is so good. Customer services was very responsive and answered all the questions i had.The clothes have been great.I absolutely love Kakaclo !
Thank you for your wonderful feedback! We're delighted to hear that you find Kakaclo platform easy to use and that our chat support has been quick and helpful for you. It's fantastic to know that our fashion dropshipping app has met your expectations. We're also glad that our customer service team has been responsive and able to address all your questions. We truly appreciate your support and are thrilled to have you as a satisfied customer. If you ever need further assistance, please don't hesitate to reach out.
This platform offers many varieties but there is still room for improvement. But whenever I face any difficulties, they always help me solve the problems in nice ways. For me, customization is better. When I receive the sample of customization, the quality is nice. I wil keep using it. Hope it will improve better for us.
Hey!
Thanks for your review, we're glad to hear you're enjoying our platform!
In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to support@kakaclo.com or click the chat icon on our website!
I absolutely love this app! I can find everything i need for my store. If i need help, Customer service is quick to help and solve issues i might have. Overall, it is a good experience
Thank you for your amazing review! We're thrilled to hear that you absolutely love our app and that it provides everything you need for your store. It's great to know that our customer service team has been quick to assist you and resolve any issues you may have encountered. We're committed to providing a positive experience for our users, and your feedback is greatly appreciated. If there's anything else we can do to enhance your experience, please let us know.
KakaClo has been an absolute blessing for me. They are providing a free way to start and grow your online business. The support team is amazing!
We're delighted to hear that KakaClo has been a blessing for you! We're committed to providing a free and supportive platform for your online business journey. Thank you for your wonderful feedback!
KakaClo is such a wonderful dropshipping company and they have so many products! They have wonderful customer service, and their FREE app is also very easy to use. Very happy with KakaClo!
We're thrilled to hear that you love our app for your boutique! We strive to make it easy to use with modern and reasonably priced products. Our friendly staff is dedicated to providing excellent service. Thank you for recommending us!
Their customer service response when messaging them is GREAT but TOO MANY issues with everything always being sold out and not updating me on those items. Causing customers to order and pay for merch I ended up having to refund A WEEK LATER!! A week later? this order should've been half way shipped by then.
Dear Tipsy Sissy boutique,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
This store has a lot to offer but the products don't match the description and the customer service is decent at best. Their inventory management is terrible. I've had to cancel several orders because they don't update their inventory as their products sellout. They wait until you pay to then tell you they don't have it. It was so bad that I had to remind them of an order that was pending because they said they had inventory to replace it and did not. Will be removing from my store ASAP.
Dear Victoria Royale Boutique,
Thank you for sharing your feedback. We apologize for the experience you had with our store, and we understand your frustration regarding the mismatched product descriptions, subpar customer service, and our inventory management issues.
Product Quality and Description: I deeply regret that some products did not meet the expected quality and description. We are dedicated to working closely with our suppliers to enhance product quality and ensure accurate descriptions.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control.
If there's anything we can do to make it right or assist you further, please don't hesitate to reach out to us support@kakaclo.com. We genuinely value your feedback and hope that you will give us another chance to provide you with a better experience in the future.
Thank you for taking the time to bring this to our attention.
Best regards,
Nick
Very Good App for both Dropshipping and Wholesale. The price is very good. Highly recommend this to everyone
Thank you for your positive review! We're delighted to hear that our app caters to both dropshipping and wholesale needs and that you find the prices to be very good. We appreciate your recommendation and are thrilled to have your support. If there's anything else we can assist you with, please feel free to reach out.