Recensies (250)

Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 86% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 9% recensies zijn 1 sterren
19 maart 2023

I needed to check on a few orders that weren't showing tracking. Nancy was able to assist me super fast and provide me tracking and let me know there was an error in the system. Super fast response!

TheGrandDeals
Verenigde Staten
1 dag gebruiken de app
KakaClo Technology Co., Ltd. heeft geantwoord 22 oktober 2023

We're glad to hear that Nancy provided you with prompt assistance regarding your orders. Her ability to quickly provide tracking information and identify system errors is commendable. We appreciate your feedback on her super-fast response time!

10 februari 2022

Kakaclo is the best drop shipping app available. So happy I found this app. Everything I was looking for and needed for my online store. Super easy to use and amazing support.

kavahotsell
China
Ongeveer 19 uur gebruiken de app
KakaClo Technology Co., Ltd. heeft geantwoord 23 oktober 2023

Thank you for your enthusiastic feedback! We're thrilled to hear that you consider KakaClo the best dropshipping app available. We're glad to have met your expectations and provided everything you were looking for to enhance your online store. It's great to know that you find our app super easy to use, and we're delighted that our support has been amazing as well. We appreciate your support and if there's anything else we can do to assist you, please let us know. Thank you for choosing KakaClo!

26 oktober 2022

very helpful app, helped me get more sales and i would recommend to other business owner. it helped me very well

sunnet
Italië
Ongeveer 15 uur gebruiken de app
KakaClo Technology Co., Ltd. heeft geantwoord 23 oktober 2023

We're thrilled to hear that our app has been helpful in boosting your sales! Thank you for recommending it to other business owners. We're delighted that our app has made a positive impact on your business. If you need any further assistance, please don't hesitate to reach out.

4 november 2022

Everything is out of stock even though their site says it's in stock. You will find out that they are out of stock 5 days after your customer places an order because that appears to be when they start processing the order

Meika Luv's Intimates
Verenigde Staten
10 dagen gebruiken de app
KakaClo Technology Co., Ltd. heeft geantwoord 9 oktober 2023

Dear Meika Luv's Intimates,

Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.

Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control.

Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.

Best regards,
Nick

26 maart 2022

The say the send from us, gb, de and china warehouses. In the app only china is selectable. So you not only have long delivery times, but also customs fees. You also do not get an invoice, even if you ask 3 times. How should an entrepreneur make such a reasonable accounting? Last time I do business with China.

Blacksixty
Duitsland
10 dagen gebruiken de app
KakaClo Technology Co., Ltd. heeft geantwoord 28 maart 2022

Thank you for taking the time to share about your recent experience at KakaClo.

We understand that faster shipping is the key for any e-commerce seller.
In fact, KakaClo has some products in warehouses outside of China, such as the United States, Germany. There is a filter button on the up-side of the product page. It allows you to filter products by a warehouse location that is closer to your customers.

However, we’re sorry to hear about your bad experience and apologize for missing out on your Invoice requirements. We’ll be reaching out to you personally in the next 24 hours to touch bases. We want to learn more about your situation and how we can make things right.

Thank you for bringing this to our attention!

10 april 2022

I installed and placed an order on 04/01 and never received it. Order never shipped. 1st time using. Contact customer service in chat was not helpful. The order number I was shown in detail. The agent stated is not their order number. Very disappointing.

IROZI Fashion Boutique
Verenigde Staten
9 dagen gebruiken de app
KakaClo Technology Co., Ltd. heeft geantwoord 21 april 2022

Hi there,
It's Timothy from KakaClo. Thanks for your feedback.
Firstly, I'd like to sincerely apologize for the poor customer experience that you've had with us recently. It's unacceptable that you were spoken to by one of our Customer Service Representatives in the way that you were. And I'm also really sorry that there has been such a long time delivery with your package.
However, in the early of this month, our warehouse was under restriction from the government due to the Covid virus, and all packages were delayed as a result. For those sellers that have been affected by the delay, we are now offering a 50% reduction in their next shipping bills. Please do connect with our support team for further detail.

10 februari 2022

So far this seems to be the best drop shipping option I have come across. Customer service is wonderful.you get your answers right away! Love Kakaclo!

EMKE
Duitsland
Ongeveer 6 uur gebruiken de app
KakaClo Technology Co., Ltd. heeft geantwoord 23 oktober 2023

Thank you for sharing your positive experience with KakaClo! We're thrilled to hear that our system, service, prices, and shipping have made your life easier. We appreciate your support!

29 december 2022

Thank you Nancy for a fast response on my inquiry. She has provided me with appropriate information on the issue I was concerned about.

My Store
Argentinië
Ongeveer 5 uur gebruiken de app
KakaClo Technology Co., Ltd. heeft geantwoord 23 oktober 2023

We appreciate your feedback, and I'm glad to hear that Nancy responded quickly and provided you with the information you needed. Thank you for acknowledging her excellent service!

16 februari 2023

as a new user,i had a ton of questions, winnie was so helpful and patient with me as i learned. She definitely was knowledgeable and answered every one of my questions with great detail and helpful graphics.I

My Store
Verenigde Arabische Emiraten
Ongeveer 3 uur gebruiken de app
KakaClo Technology Co., Ltd. heeft geantwoord 23 oktober 2023

That's great to hear! Winnie sounds like a helpful and knowledgeable assistant. I'm glad she was able to provide you with detailed answers and helpful graphics to aid in your learning process. As a new user, it's natural to have many questions, and having a patient assistant like Winnie can make the learning experience more enjoyable and productive. If you have any more questions or need further assistance, feel free to ask, and I'll do my best to help you!

15 februari 2022

After starting using KakaClo my life has become so much easier. Great system, great service, good prices, and awesome shipping. love it!

Jack & King's
Verenigde Staten
Ongeveer 3 uur gebruiken de app
KakaClo Technology Co., Ltd. heeft geantwoord 23 oktober 2023

Thank you for sharing your positive experience with KakaClo! We're thrilled to hear that our system, service, prices, and shipping have made your life easier. We appreciate your support!