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I like Kakaclo platform, it's easy and the chat for help is quick and easy. This is fashion dropshipping app is so good. Customer services was very responsive and answered all the questions i had.The clothes have been great.I absolutely love Kakaclo !
Thank you for your wonderful feedback! We're delighted to hear that you find Kakaclo platform easy to use and that our chat support has been quick and helpful for you. It's fantastic to know that our fashion dropshipping app has met your expectations. We're also glad that our customer service team has been responsive and able to address all your questions. We truly appreciate your support and are thrilled to have you as a satisfied customer. If you ever need further assistance, please don't hesitate to reach out.
This platform offers many varieties but there is still room for improvement. But whenever I face any difficulties, they always help me solve the problems in nice ways. For me, customization is better. When I receive the sample of customization, the quality is nice. I wil keep using it. Hope it will improve better for us.
Hey!
Thanks for your review, we're glad to hear you're enjoying our platform!
In case you need any assistance or there are any unanswered questions, feel free to reach out to our support team by writing to support@kakaclo.com or click the chat icon on our website!
I would absolutely recommend KakaClo for smooth operation and quality service. Nancy is very communicative and very resourceful.
Thank you for recommending KakaClo! We're thrilled to hear that you had a smooth operation and experienced quality service. Nancy's excellent communication and resourcefulness are greatly appreciated. We value your feedback and look forward to serving you again in the future!
Products and prices are good, but shipping is not good for dropshippers. Customer care non existent- have been trying to reach them for few days now but no response. Finally I got a response that shipping will be delayed by 3-5 days , and will start shipping after Oct 5th due to holiday for the order I placed on Sep 28th. Thats not the way to run a business. Need to work on faster shipping and better customer service response. Hopefully, they will work on these issues and make it better in future. Sorry to say but fact is US Buyer can not wait for 10 days shipping time plus 12 days of actual delivery due to holidays. Requesting them to cancel the order, see what happens. Looking for better service in future.
Order was cancelled promptly and refunded. Upgraded to 4 stars. Thanks
Dear Shopboxdeals,
We apologize for the delivery delay caused by the nationwide observance of the National Day holiday. The closure of transportation companies during this period has significantly impacted our operations. We had posted a notice on our website homepage a month in advance to inform customers about this holiday period, and we deeply regret any inconvenience caused.
Please be assured that we are actively working to expedite the processing and shipment of your order as soon as operations resume. We value your patience and understanding during this time, and we remain committed to providing you with the best service possible.
Any question, you are welcome to contact us and we will reply you within 2 business days.
Best regards,
Nick
I absolutely love this app! I can find everything i need for my store. If i need help, Customer service is quick to help and solve issues i might have. Overall, it is a good experience
Thank you for your amazing review! We're thrilled to hear that you absolutely love our app and that it provides everything you need for your store. It's great to know that our customer service team has been quick to assist you and resolve any issues you may have encountered. We're committed to providing a positive experience for our users, and your feedback is greatly appreciated. If there's anything else we can do to enhance your experience, please let us know.
KakaClo has been an absolute blessing for me. They are providing a free way to start and grow your online business. The support team is amazing!
We're delighted to hear that KakaClo has been a blessing for you! We're committed to providing a free and supportive platform for your online business journey. Thank you for your wonderful feedback!
The shipping times for this service is ridiculous. They tell you it takes 1-4 days just to process the item...well I ordered 6 days ago and my item still has yet to ship! I will have to reimburse my customer because of shipping time. When you try to reach out to someone, crickets. Nothing. Nada. This is one of the worst drop ship sites I have come across and I have been doing this a few years. I have deleted all my other imported products and will find alternatives to this site. Just horrible!
Dear DD & MALI
First and foremost, I want to sincerely apologize for the frustration and inconvenience you've experienced with KakaClo. We truly value every partner and customer, and it’s evident from your feedback that we haven't lived up to the expectations we set for ourselves.
Shipping Delays: We aim for a 24 hours processing period for each order. I'd like to bring to your attention that we were on National Holiday from September 29 to October 4, which led to a delay in shipments. However, this information should have been conveyed more clearly to you, and I genuinely apologize for the oversight and the subsequent impact it has had on your business.
Communication Issues: It's concerning to hear that our communication lines fell short during this period. Every query and concern from our partners is vital to us, and we're working on improving our responsiveness to ensure partners like you always have the support you need.
As a gesture of goodwill and an attempt to make things right, we'd like to offer compensation for the inconvenience you've faced. Our team will be reaching out to you shortly to discuss the specifics.
Your feedback is crucial in helping us improve. I hope that we can earn back your trust and prove that we can be a reliable partner for your business in the future.
Thanks!
Timothy
This is a great app if you want to venture as a business owner, the selection is wide and the prices are great. However, keep in mind quality and shipping times might be a set back at the beginning as todays fast market place demands otherwise.
Great for New business owners.
Dear Zoefashiongroup,
We sincerely apologize for the quality issues and shipping delays you experienced with you. We understand the impact these problems have had on your satisfaction and We are committed to resolving them.
Quality: We recommend choosing products labeled as "Premium" and "Express."
The products in the Premium section are sourced exclusively from our A-level suppliers. Although they may have slightly higher price points, these products offer superior quality and have a lower return rate.
Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment.
KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters.
Best regards,
Nick
Their customer service response when messaging them is GREAT but TOO MANY issues with everything always being sold out and not updating me on those items. Causing customers to order and pay for merch I ended up having to refund A WEEK LATER!! A week later? this order should've been half way shipped by then.
Dear Tipsy Sissy boutique,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
BEWARE!!!!
My Shopify store is being shut down. This is very sad for me. Due to copyrights infringement.
I have had a store for over 5 years and recently in october added dropshipping. Because Kakaclo uses fake photos of products and copy the products, which I did not know.
I got an e-mail from Shopify stating my store is being shut down and I am losing years of data and work and customers for having copyrights images.
I can't believe I am losing my store bc I added this drop ship vendor to my online store
Thank you for your positive feedback! We're glad you like our dropshipping service and appreciate your recommendation. We value your support!