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I have just had a nightmare getting onto my account but I have to share how supportive Nick was in sorting out this problem. He was fast at finding the problem and had an equally fast response for sorting it out!! So far this is a great app and great customer service.
We're sorry to hear about the trouble you faced while accessing your account, but we're glad that Nick provided you with prompt and effective support to resolve the issue. Thank you for sharing your positive experience with our app and customer service. We appreciate your feedback and are here to assist you whenever you need us.
The lack of KakaClo's physical presence and marketing activities in the US is noticeable, and I feel they are missing out on local engagement. On the flip side, the speed at which new products are added to their Chinese warehouse is impressive, and the logistics from China are faster than I expected, with deliveries reaching my customers in the US within 7-10 days.
Thank you for your feedback. We apologize for any inconvenience caused by the lack of physical presence and marketing activities in the US. We understand the importance of local engagement and are continuously evaluating opportunities to expand our presence in different regions. We're glad to hear that you've been impressed with the speed of new product additions to our Chinese warehouse and the efficiency of our logistics. We strive to provide fast and reliable delivery to our customers, and we appreciate your support. If you have any further suggestions or questions, please feel free to let us know.
I bought samples on KakaClo 2 weeks ago, shipping from China takes over one week but shipping from US is really fast. And the quality is assured, nice fabric and good color, but I still suggest you guys to buy samples if you're the first try.
Thank you for sharing your feedback regarding the shipping and quality of our products at KakaClo. We understand that international shipping from China may take longer compared to domestic shipping from the US. We're glad to hear that the quality of the samples met your expectations with nice fabric and good color.
Your suggestion to buy samples as a first try is valuable, as it allows customers to assess the quality and suitability of the products before making larger purchases. We appreciate your input and will take it into consideration to further enhance the customer experience. Thank you for choosing KakaClo!
I just discovered this app and it really have great inventory . Not only that, their customer service is excellent too. Highly recommend!
We're thrilled to hear that you discovered our app and are impressed with our great inventory! Providing a wide range of options is important to us. We're also delighted that you had a positive experience with our customer service. Delivering excellent support is one of our top priorities. Thank you for recommending us, and we hope you continue to enjoy using our app!
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My experience with Kakaclo drop shipping.
At the beginning I didn’t know how to work with them, but I persevered because the options they offer is What goes with my market.
First I was frustrated and started to ask questions and they kindly answered to me.
Next I was explained their model of work and I had to adjust my expectation on how the system is set up on their side and so far so good
I have had very little disappointment on not been able to fulfill 100% of my orders.
I think we should accept that it is normal to have a few misses in every business and this one is not the exception.
Lately their service has improved a lot and they are always very kind at doing their best to get my orders fulfilled.
I do recommend them they are a great company!
Nick is one of my contacts at Kakaclo and Nancy was in the past, they have been very responsive to all my requests and all the rest of the team is also very responsive
Thank you very much!
It's fantastic to hear that you've had a transformative experience with KakaClo! Ensuring a wide product range and reliable shipping is at the heart of what we do. Your satisfaction is our reward. Thank you for being a valued partner, and we're here to support you every step of the way.
Thanks!
Timothy
So far so good... Great Service, fast response, fast deliveries, and amazing product selections! It's my favorite app so far.
We're delighted to hear that you're having a great experience with our service! Fast response, fast deliveries, and a wide selection of amazing products are what we strive to provide. We're thrilled to be your favorite app so far. If you have any questions or need further assistance, feel free to reach out. Thank you for your support!
I use this app to help me list products and do order fulfillment for me, nice app. I do like the apparels with competive price and quick response of my order.
We're glad to hear that our app has been helpful for you in listing products and fulfilling orders! We strive to offer competitive prices and ensure a quick response to your orders. If you have any more feedback or need any assistance, please don't hesitate to reach out. Thank you for choosing our app!
Awesome support from Nancy on processing Order...! she absolutely Rocks! i would definately would recommend
We're delighted to hear that Nancy provided awesome support in processing your order! Thank you for recommending our service.
I have used many dropship methods in the past and currently. I usually try to get ahold of the company to find out details, and most of the time it takes a while for them to get back to me, this was like they have someone on stand by to answer all your questions! I am super impressed! So far so good, they also stated the sizing is true to size (USA sizing). I am so excited to start to use this app. I will review again once someone purchases from this vendor. Great customer service!
Thank you for sharing your experience! We're thrilled to hear that our customer service has impressed you and that we've been responsive to your questions. We understand the importance of timely communication. We're glad that you find our sizing to be true to USA sizing and that you're excited to start using our app. We look forward to hearing about your future experiences with purchases. Thank you for your support and kind words!
Had concern about an order and answered my questions in less than a minute. Great service. 100% Satisfied
We're glad to hear that your concerns about an order were promptly addressed, with your questions answered in less than a minute. Providing great service and ensuring customer satisfaction is our top priority. Thank you for choosing us, and we're thrilled to know that you are 100% satisfied with your experience!