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I will not recommend using this company for dropshipping. 3 out of 3 orders were cancelled because, even though the system showed the items were in stock, they were out of stock. And they took approx. a week everytime to communicate that the items are out of stock, should they cancel the order for you. It seems they DO not have a system in place to synchronize the inventory. 2 out of 3 refunds were provided swiftly, which is fine. Customer support is good I would say, but all comes down to the service they offer - which I did not have a positive experience so far. It's me who lost 3 customers because of kakaclo, the customers which will not come back. And I ended up loosing money on advertisements to acquire these customers in first place. I had added 1600 + products which now are in the process of being removed. Many were already ranking in google, and now I have to add 301 to each of them to avoid 404 errors. There are many professional players in the market and I was already quite happy and satisfied with one another (a young, 2 years old dropshipping company) dropshipper - 50+ orders, ZERO problems. The only reason why I chose kakaclo is because they offer international shipping, while the other company did not - they are focused on USA market only. But what's the use of utilizing the so called "benefits" of kakaclo if they can't even provide the service they say they are good at?
Dear Madsbay,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "Express". There're some products in USA warehouse in Express category. These product categories are designed to provide more timely delivery and maintain accurate inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
This app is great. I love KaKaClo. I am so glad that I was introduced to it and it has been so useful for my store
We're thrilled to hear that you're enjoying KaKaClo! We're glad it's been useful for your store. Thank you for your support!
I wanted to get an update on my dropshipping orders and without hesitation Nick went and checked on my orders for me to see if he could see anything different. However sometimes the order does not update correctly on my end. I wanted to thank him for his help and showing up for work.
It's great to hear that Nick provided you with excellent customer service! He promptly checked on your dropshipping orders, even considering possible discrepancies in updates. We appreciate his dedication and thank him for his assistance.
I needed to check on a few orders that weren't showing tracking. Nancy was able to assist me super fast and provide me tracking and let me know there was an error in the system. Super fast response!
We're glad to hear that Nancy provided you with prompt assistance regarding your orders. Her ability to quickly provide tracking information and identify system errors is commendable. We appreciate your feedback on her super-fast response time!
Kakaclo is the best drop shipping app available. So happy I found this app. Everything I was looking for and needed for my online store. Super easy to use and amazing support.
Thank you for your enthusiastic feedback! We're thrilled to hear that you consider KakaClo the best dropshipping app available. We're glad to have met your expectations and provided everything you were looking for to enhance your online store. It's great to know that you find our app super easy to use, and we're delighted that our support has been amazing as well. We appreciate your support and if there's anything else we can do to assist you, please let us know. Thank you for choosing KakaClo!
very helpful app, helped me get more sales and i would recommend to other business owner. it helped me very well
We're thrilled to hear that our app has been helpful in boosting your sales! Thank you for recommending it to other business owners. We're delighted that our app has made a positive impact on your business. If you need any further assistance, please don't hesitate to reach out.
Everything is out of stock even though their site says it's in stock. You will find out that they are out of stock 5 days after your customer places an order because that appears to be when they start processing the order
Dear Meika Luv's Intimates,
Thank you for sharing your concerns. We apologize for the inconvenience caused by the out-of-stock items and the delayed order processing. We are actively working to improve our inventory management to ensure accurate stock information and expedite order fulfillment.
Inventory and Shipping Delays: Waiting for several days only to find out an item is out of stock is unacceptable, and the delays you've faced, especially after opting for express shipping, are not in line with the service standards we aspire to. For a more streamlined experience in terms of shipping and inventory accuracy, we recommend choosing products labeled as "Premium" and "The USA". These product categories are designed to provide more timely delivery and maintain accurate inventory control.
Your feedback is valuable to us, and we appreciate your understanding. Please reach out to our customer support team for any further assistance.
Best regards,
Nick
The say the send from us, gb, de and china warehouses. In the app only china is selectable. So you not only have long delivery times, but also customs fees. You also do not get an invoice, even if you ask 3 times. How should an entrepreneur make such a reasonable accounting? Last time I do business with China.
Thank you for taking the time to share about your recent experience at KakaClo.
We understand that faster shipping is the key for any e-commerce seller.
In fact, KakaClo has some products in warehouses outside of China, such as the United States, Germany. There is a filter button on the up-side of the product page. It allows you to filter products by a warehouse location that is closer to your customers.
However, we’re sorry to hear about your bad experience and apologize for missing out on your Invoice requirements. We’ll be reaching out to you personally in the next 24 hours to touch bases. We want to learn more about your situation and how we can make things right.
Thank you for bringing this to our attention!
I installed and placed an order on 04/01 and never received it. Order never shipped. 1st time using. Contact customer service in chat was not helpful. The order number I was shown in detail. The agent stated is not their order number. Very disappointing.
Hi there,
It's Timothy from KakaClo. Thanks for your feedback.
Firstly, I'd like to sincerely apologize for the poor customer experience that you've had with us recently. It's unacceptable that you were spoken to by one of our Customer Service Representatives in the way that you were. And I'm also really sorry that there has been such a long time delivery with your package.
However, in the early of this month, our warehouse was under restriction from the government due to the Covid virus, and all packages were delayed as a result. For those sellers that have been affected by the delay, we are now offering a 50% reduction in their next shipping bills. Please do connect with our support team for further detail.
So far this seems to be the best drop shipping option I have come across. Customer service is wonderful.you get your answers right away! Love Kakaclo!
Thank you for sharing your positive experience with KakaClo! We're thrilled to hear that our system, service, prices, and shipping have made your life easier. We appreciate your support!