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While navigating KakaClo's website can be a bit challenging, often resulting in unwanted search results and a time-consuming shopping experience, their rapid updates and efficient shipping are impressive. Despite occasional quality issues, their after-sales service is commendable, ensuring customer satisfaction through timely refunds or compensations.
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced while navigating our website. We're continuously working to improve the search functionality and overall user experience to provide a smoother shopping experience. We're glad to hear that our rapid updates and efficient shipping have impressed you. We also appreciate your recognition of our after-sales service, as we strive to address any quality issues promptly and ensure customer satisfaction through timely refunds or compensations. Your feedback is valuable to us as we continue to enhance our services.
KakaClo's after-sales service is truly commendable! Whenever I've encountered any issues, whether it's related to product quality, logistics, or sizing problems, KakaClo has been quick to respond and provide appropriate compensation. Unlike other platforms where resolving issues can feel like pulling teeth, KakaClo's straightforward approach to addressing customer concerns has left me impressed and reassured. Knowing that they prioritize customer satisfaction in such a proactive manner makes me feel confident in continuing my partnership with them.
Thank you for your glowing review! At KakaClo, customer satisfaction is our top priority. We're delighted to hear that our after-sales service has met your expectations and provided you with reassurance. We're committed to maintaining this standard and look forward to serving you even better in the future!
KakaClo's after-sales service is top-notch, no doubt about it. They're quick to address any issues, whether it's quality concerns, shipping mishaps, or sizing problems. Unlike other platforms that drag their feet when it comes to compensation, KakaClo steps up without hesitation. It's refreshing to see a company prioritize customer satisfaction like they do.
Thank you for recognizing KakaClo's exceptional after-sales service! We pride ourselves on promptly resolving quality, shipping, and sizing issues to ensure customer satisfaction. Unlike other platforms, we prioritize your experience and swiftly provide compensation when needed. Your trust in us is valued and appreciated.
Excellent service. It resolved all the doubts I had because I just started working with Dropshipping. the assistant Nancy who was my agent deal with my requests. She is very effective and I am very happy to work with her.
Thank you for sharing your positive experience with our service! We're glad to hear that we were able to resolve all your doubts and provide the assistance you needed as you started working with dropshipping. Nancy, your agent, was effective in dealing with your requests, and we're delighted to hear that you're happy with her support. We appreciate your feedback and value your satisfaction as our customer. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way!
KakaClo's exceptional customer service truly sets them apart! Unlike other platforms where negotiations drag on without resolution, KakaClo promptly compensates for any issues caused by them. Despite occasional discrepancies in size or color, their swift response ensures customer satisfaction.
Thank you for your kind words! At KakaClo, we take pride in our exceptional customer service. We promptly compensate for any issues caused by us, unlike platforms where negotiations can be prolonged. While occasional discrepancies may occur, our swift response ensures customer satisfaction. Your feedback is greatly appreciated.
There is a big problem with the shipping processes they are using. For most of us merchants, it's critical to provide our customers with a TRACKING # within no later than "2 days max". Regardless of the location of the item or what type of shipping method is being used, a tracking # should be given fast. Letting our customers wait for 5 or 7 days just to get a tracking #s is really bad business. I have sent an email requesting 2 days to get a tracking # but was not given a reply.
You think this should be easy to fix since they know the weight and the dimension of the package for them to provide a tracking # fast. It should even be automatic the minute the order is paid for. 2 Complaints from our first 7 orders is really a problematic. The location of the product is not an excuse. People understand the fact that the item is coming from overseas but they expect to be updated with a tracking #s. I have dealt with many vendors from overseas for the past 15 years. Now days the USPS and UPS or DHL network is way better and I feel this is not being used properly by this company.
2nd Issue: They list an order under "InProgress" for 5 days then they change it to "Out off Stock". My customer was waiting for 5 days then they find out the item they paid for will not be shipped. Really bad service.
Hi Maroon Navy Store
We apologize for the inconvenience caused. Normally processing time is 1-4 business days. We will upload the tracking number once package shipped. We understand the importance of providing tracking numbers promptly, and we are actively working to improve our shipping processes. We appreciate your feedback and will take it into consideration to ensure better service in the future. Regarding the second issue, we apologize for the delay and will make sure such situations are avoided in the future. We suggest that you can upload products from Premium and Express catalog for faster processing time and stable inventory. We also have product in US warehouse in Express catalog and the products here can be shipped within 1 working day. Thank you for your understanding.
KakaClo's commitment to customer satisfaction is evident in their swift and efficient after-sales service. Unlike other platforms where negotiations for compensation can be frustratingly lengthy, KakaClo resolves issues promptly and without hesitation. Despite occasional challenges with product quality or sizing, their responsiveness ensures a positive overall experience.
We appreciate your positive feedback! At KakaClo, we prioritize customer satisfaction with our swift and efficient after-sales service. We aim to quickly resolve any issues without prolonged negotiations. Despite occasional challenges, our responsiveness ensures a positive overall experience. Thank you for recognizing our commitment to your satisfaction.
It is an very good app that helps you to deliver your packages safe and find good products for an good price! The service is also very good! My agent Nick is very helpful. I give this an 5/5!
Thank you for your wonderful feedback! We're thrilled to hear that you find our app very good for delivering packages safely and sourcing good products at reasonable prices. Providing excellent service is our priority, and we're glad to hear that Nick, your agent, has been very helpful. We appreciate your rating of 5/5 and your recommendation. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to provide ongoing support and help you succeed!
KakaClo's proactive approach to customer service is truly commendable. Unlike some other platforms where disputes linger unresolved, KakaClo promptly addresses any issues caused by them. While there may be occasional hiccups in product quality or sizing, their willingness to compensate without lengthy negotiations is a breath of fresh air.
Thank you for your kind words! We appreciate your recognition of our proactive customer service. Resolving issues promptly and compensating without hassle is our priority. We apologize for any occasional hiccups and strive to provide a smooth experience overall.
The fulfilment of Kakaclo takes ages to complete, with customers complaining about shipping times. For example, a customer ordered 4 items, I'm writing this at 15/3 and the order was made at 5/3 and the fulfilment hasn't still completed!! Adding the shipping time that the package is sent from China it will take over 20 Days!! If this goes on with the fulfilment time, I will really reconsider using Kakaclo as my main supplier. I'm giving 2 stars because it does have a large variety of products and that the prices aren't that high.
Dear DOLCE AESTHETIC,
Thank you for your further understanding. We highly value your order and understand your concerns regarding the separate shipment of products in your order. Indeed, we have adopted this approach to expedite the delivery of certain products within your order.
We are pleased to inform you that the first three items in your order were shipped on March 15th. As for the final item, it will be shipped today, March 18th. You can track the shipping status of each product in real-time using the provided tracking number. We assure you that all the products you have ordered will be delivered to you as soon as possible.
We deeply understand the importance of order processing time and delivery speed, and we will continue to improve our processes to better meet your expectations. If you have any further questions or require additional assistance, please feel free to contact our customer support team. We are dedicated to providing you with assistance and addressing any concerns you may have.
Thank you once again for your support and patience. We look forward to providing you with an improved service experience and continuing to offer you a wide range of products at competitive prices.
Best wishes,
Nick