Kakaclo ‑Clothing Dropshipping

Dear Night Strings,

Thank you for your feedback. We understand that you have had some concerns regarding our service, and we sincerely apologize for any inconvenience caused. We have thoroughly reviewed your account and the details of your orders.

Upon investigation, we found that all 4 of your orders in 2024 were shipped within the specified time frame. However, we acknowledge that one of the packages was unfortunately lost during transit. We want to assure you that we took immediate action to rectify the situation by arranging a replacement for you.

Please keep in mind that when you selected standard shipping, it does entail a slightly longer transit time. We understand that tracking information not updating can be frustrating. As soon as we were made aware of the issue, we proactively contacted the shipping carrier and the United States Postal Service to expedite the retrieval of your package. We are pleased to inform you that the package has now arrived in the United States, cleared customs, and the tracking information has been updated. The USPS will commence delivery of your package this week.

Regarding customer support, we want to clarify that we responded to your messages via WhatsApp, live chat, and email within 24 hours of receiving them. We strive to provide timely assistance, and we apologize if there were any delays or inconvenience during our communication. We want to assure you that we are committed to resolving any issues and providing the necessary support.

We kindly request you to reconsider your negative feedback based on the measures we have taken to address your concerns. If you have any further questions or require further assistance, please do not hesitate to contact us promptly at support@kakaclo.com. We truly value your satisfaction and are here to help. Thank you for your understanding.

KakaClo support team

Dear shopiqat,

The tracking number of your order is Pos Malaysia: RC211550154MY
Tracking link: https://tracking.pos.com.my/tracking/RC211550154MY
According to the tracking information, the package arrived at the Malaysian post office for collection on February 12th and was successfully delivered yesterday, April 8th. The reason for unsuccessful delivery could be due to address issues.

If you have any questions, please feel free to contact our account manager Nick: nick@kakaclo.com or via WhatsApp at +86 18027098336. We appreciate your understanding.

Dear DOLCE AESTHETIC,

Thank you for your further understanding. We highly value your order and understand your concerns regarding the separate shipment of products in your order. Indeed, we have adopted this approach to expedite the delivery of certain products within your order.

We are pleased to inform you that the first three items in your order were shipped on March 15th. As for the final item, it will be shipped today, March 18th. You can track the shipping status of each product in real-time using the provided tracking number. We assure you that all the products you have ordered will be delivered to you as soon as possible.

We deeply understand the importance of order processing time and delivery speed, and we will continue to improve our processes to better meet your expectations. If you have any further questions or require additional assistance, please feel free to contact our customer support team. We are dedicated to providing you with assistance and addressing any concerns you may have.

Thank you once again for your support and patience. We look forward to providing you with an improved service experience and continuing to offer you a wide range of products at competitive prices.

Best wishes,
Nick

We greatly appreciate your feedback! At KakaClo, customer satisfaction is our top priority. We acknowledge occasional issues in product quality or sizing and take a proactive approach to resolve them swiftly. Our commitment to exceptional after-sales service ensures your happiness and loyalty. Thank you for being a valued partner.