Order Desk , 42 recensioni
As a 3PL, we continue to see Shopify as a popular platform. Integrating Shopify through Order Desk is exceptionally easy. The configuration options they offer and their Rule Builder tool puts a customized integration in our hands without the overhead of custom development. They are constantly improving their app to keep pace with new shopping cart features and are exceptionally attentive to needs of their users. We have been using Order Desk for Shopify and other platforms successfully and happily since 2014. Couldn’t do it without them!
Your longtime partnership means the world to us!
We love it - we have been running it successfully for about 3 years and we could not work without ii.
We're glad to play a small part in the success of NOVEDGE!
Great app -- highly customizable and reliable. Imports our orders from multiple sources, processes them according to our custom rules.
Thanks for the kind words!
Order Desk is a super smart and intuitive app for your business back end. We automated our whole store's order import, organization and fulfilment using the app. Don't expect it to be easy, the app has a lot of options and things to learn to operate properly but their documentation and support are exceptional. Highly Recommended
Your recommendation means a lot!
Amazing customization options with rules. We can do anything we want with orderdesk for our order workflow. They listen to us and help us achieve what we want.
Happy to be of service, Couples Apparel team!
1. We've been using Order Desk for 4 years. Functionally, works well.
2. Their support is very attentive to any issues and responds back quickly with good quality responses.
1. They double bill us hundreds of dollars a year. We import thousands of orders from our print-on-demand customers. The flow is such that it goes to one 'store' and then needs to be copied to a 'main store'. This doubles the amount of orders and doubles the amount Order Desk charges us. Their support says there is no other way. At this point, switching over all our customers to another platform would be very expensive in time and money. I wish we knew this from the start.
2. Their support wont do the actual setup steps for you. On complex flows with hundreds of customers, you have to do it while they hold your hand.
Thanks for taking the time to share your honest thoughts with us, and for the kind words about our support team.
To echo our discussion via email, the way that you use Order Desk requires multiple instances of yours orders to exist. To ensure that each order is properly stored and insured, we charge a small fee for each order, whether or not it’s a copy of an existing one from another store.
Thanks again for using Order Desk for as long as you have, and we look forward to our continued partnership.
Everyone in Order desk team is superhelpful and without them we wouldnt have done a great start on 2023. Pretty easy step-by-step with them as help, everything is superb. Thank you!
Glad to play a small part in your success this year!
This app is absolutely amazing. Actually, it is not only the app. It is customer service. Nowadays, you have tons of apps to choose from, and in my opinion, what makes the difference is the support. Order Desk offers an OUTSTANDING customer service, and everyone in the team goes the way and beyond trying to help and accommodate your needs. I was terrified to change connectors as we have a quite complicated operation, and we deal with several different marketplaces other than Shopify, but they surpassed our expectations. The fact they did not offer phone support was the reason why I almost did not go with them, but I decided to give it a try, and honestly, their email support is one of the most efficient and fast supports I have experienced, so I am delighted. Highly Recommend!!!
Thank you for such kind, thoughtful words! We take extra care to offer thorough, helpful support via email since Order Desk is fairly technical in nature and we recognize that free time to work through technical issues can be sparse for small businesses. Thanks for sticking with us, and it's been such a pleasure for all of us to watch Walls By Me grow! :)
Update- I am coming back on 4-22-22 to update this and specifically shoutout Darren at OrderDesk. He has helped guide me and been infinitely patient through working out issues with a pre-order workflow. This has helped us immensely, and WOULD NOT have been possible without him taking time to support me through this and answer too many questions to count. OrderDesk support is unmatched. --------------------------------------------------------------------------------------------------------Let's talk about the biggest reason you should use Order Desk. Help and support. We have had a somewhat difficult time transitioning from legacy WooCommerce to Shopify, especially in the area of 3PL connection. Order Desk support has been the most insanely helpful group of people in this process. They have answered every question quickly. If I had questions that went beyond the original reason for support, they followed up and answered until I was completely clued-in. The service reps are always kind, courteous, fast to respond, knowledgeable, easy-to-understand... I am running out of adjectives. If you need the functionality that Order Desk provides, then stop looking at competitors and use OD. OD itself is great and easy to use. But that's not uncommon in the Shopify App and SaaS ecosystem. The real reason to choose OD is because their support will 100% have your back when you need it most. I cannot stress this enough. It is one of the best support interactions I have ever had, REPEATEDLY. EVERY SINGLE TIME. And to be honest, I have been contacting them about things that OD was a PART of, but not a problem point. They have been helping me work through issues that OD didn't even cause or fail in, but where it was just one link in the chain. Do it.
Thanks for such wonderful words about our support team! If you need some more adjectives, feel free to contact our support and we'll send you some more. :)
In all seriousness, thank you for taking the time to write such a thoughtful review. It goes a long way, and we really appreciate it!
I have to say, I have never experienced customer service like this. This is one of, if not, the best company I have ever worked with. I was desperate to get everything set up and Louie, with order desk, was unbelievable and went above and beyond to help me. I can honestly tell you, if any of you are hesitant to purchase this addon listen to me. WORTH EVERY PENNY AND THEN SOME!! Thank you Louie for your outstanding customer service and at 64, I have learned from you and Order Desk. The Best of the Best!! Carl Rancher's Prime
Carl, your kind words made us smile this morning. Thanks for your thoughtful review, and of course for using Order Desk!