Order Desk

Great customer service - fast pinpointing of issues and quick implementation. David was very helpful along the set-up process. Highly recommended.

We struggled for years without an OMS and none of the ones I had trialed ever had the flexibility we needed or would pull over the required line item properties from Shopify for our highly customized products. Order Desk checked all of the boxes we needed and for only a fraction the cost of their competitors. The value you get is definitely worth much more than what they charge. I can say without hesitation that Order Desk has completely transformed our business over the last year. Their rules system is so incredibly flexible. I've got about 130 different rules currently and it keeps growing as our business needs grow. The rule system is definitely the heart of the product and it's amazing. Their support team is also top notch and very responsive. I think I ask them at least once a week about some logic on setting up a new rule or requesting to have them develop a new integration with another service we use. They have been incredible and I have nothing but praise for their product and team.

If I could only give this app 6 stars. I had a very specific need I had been trying to find a solution for...maybe a year. Lots of apps said they couldn't do it and wouldn't entertain any sort of customisation. I talked to the team at Order Desk and it was all a walk in the park, they had a solution for me pretty much on the spot. The customer support is great, first class. The functionality of the app itself is very straightforward and efficient. Though I only use a limited part of the app, it's easy to see there's a hell of a lot of possibilities. Very good pricing structure. Solid!!!!! :)

Firstly - almost no other apps or services do what Order Desk does. It can stitch together anything to anything (different selling channels <> different fulfillment providers, on-demand printers, etc.). You can craft unique rules for each instance and the platform keeps great logs. There is a bit of a learning curve, but once you 'get it', you get it and it is like a box of legos... you can build whatever you can imagine. My favorite part of Order Desk is the support. They were AMAZING when we tried to setup our brand's super odd and different requirements. They helped us debug and test and made recommendations. When one of our main on-demand partners had a MAJOR technical glitch (but wouldn't admit it), Order Desk devs were there to troubleshoot - and talked directly to the on-demand printer to fix the API. Fantastic communication, transparency and an all around great attitude. High fives to Louie, Katie and Pieter over there at Order Desk. You guys rock!

Perfect app to perform bulk actions on orders, that are not an option from within shopify. Support is best ever!

This is a great app. Lots of powerful features to automate order flow and generating emails, packing slips, updates, etc. Which were our requirements (I am sure it has a lot more functions)
It solved one of our biggest challenges. Which was how to route orders to different vendors (drops shippers) and send sensible updates and packing slips...
The support provided by the Order desk team is exceptional. They really understood what we needed and always replied promptly with detailed instructions on how to set up the system to make things work.
Even added a feature to add more details to the tracking no. fields based on our feedback!
Highly recommend this app if you need to manage orders from different channels and work with different drop shippers.

We wanted to sell personalized products on our store, however needed an app that would could help transfer order information to our fulfillment partner. OrderDesk has been a fantastic app to fill this gap! We have some fairly tricky requirements to make it work, and the support team has always gone above and beyond to help out and make adjustments if needed. The introduction to the app was a little tough if you're not super tech savvy, that being said I wouldn't let that deter you as there is plenty of documentation for guidance. If that fails, the support staff is always willing to hop in and help out. Highly recommend!

Solid app and great customer service. These guys really care about their customers and products.

OrderDesk has become a necessity for our store. I can't recommend it enough!

It's helped us pull off a number of things that otherwise would have been impossible.

We use OrderDesk to decide where to fulfill products based on customers' shipping addresses. Using Amazon FBA in Canada, UK, Japan, and Australia, this means we can automatically route orders to those specific fulfillment methods automatically.

Since we can do this, we offer free shipping in all of those countries.

We also use it to pull off special bundle offers and other things like that.

On top of being a great app, the support is top-notch. Super helpful in figuring out our unique needs!

This app is tremendous, it has really allowed us to automate mundane processes so we can focus on growth! It is very powerful but still flexible enough to meet the unique needs of our store.

What is even more incredible is their customer service. They have a remarkable team that truly goes above and beyond. I have honestly never had such a positive customer experience. Thank you Order Desk!