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Great app -- highly customizable and reliable. Imports our orders from multiple sources, processes them according to our custom rules.
Thanks for the kind words!
PROS
1. We've been using Order Desk for 4 years. Functionally, works well.
2. Their support is very attentive to any issues and responds back quickly with good quality responses.
CONS
1. They double bill us hundreds of dollars a year. We import thousands of orders from our print-on-demand customers. The flow is such that it goes to one 'store' and then needs to be copied to a 'main store'. This doubles the amount of orders and doubles the amount Order Desk charges us. Their support says there is no other way. At this point, switching over all our customers to another platform would be very expensive in time and money. I wish we knew this from the start.
2. Their support wont do the actual setup steps for you. On complex flows with hundreds of customers, you have to do it while they hold your hand.
Thanks for taking the time to share your honest thoughts with us, and for the kind words about our support team.
To echo our discussion via email, the way that you use Order Desk requires multiple instances of yours orders to exist. To ensure that each order is properly stored and insured, we charge a small fee for each order, whether or not it’s a copy of an existing one from another store.
Thanks again for using Order Desk for as long as you have, and we look forward to our continued partnership.
We struggled for years without an OMS and none of the ones I had trialed ever had the flexibility we needed or would pull over the required line item properties from Shopify for our highly customized products. Order Desk checked all of the boxes we needed and for only a fraction the cost of their competitors. The value you get is definitely worth much more than what they charge. I can say without hesitation that Order Desk has completely transformed our business over the last year. Their rules system is so incredibly flexible. I've got about 130 different rules currently and it keeps growing as our business needs grow. The rule system is definitely the heart of the product and it's amazing. Their support team is also top notch and very responsive. I think I ask them at least once a week about some logic on setting up a new rule or requesting to have them develop a new integration with another service we use. They have been incredible and I have nothing but praise for their product and team.
Thanks for taking the time to write this up, Scott. It's always a pleasure!
OrderDesk has become a necessity for our store. I can't recommend it enough!
It's helped us pull off a number of things that otherwise would have been impossible.
We use OrderDesk to decide where to fulfill products based on customers' shipping addresses. Using Amazon FBA in Canada, UK, Japan, and Australia, this means we can automatically route orders to those specific fulfillment methods automatically.
Since we can do this, we offer free shipping in all of those countries.
We also use it to pull off special bundle offers and other things like that.
On top of being a great app, the support is top-notch. Super helpful in figuring out our unique needs!
We can't say enough good things about the Order Desk team and app. We've been using it for several years with our previous shopping cart, and now with Shopify. When we first started using Order Desk, we had tried other apps and none of them could meet our needs. Order Desk made it happen. Now, I couldn't imagine running our store without this app. The migration to Shopify has required some changes, and no matter how many questions we have or how much assistance we need, the fantastic Order Desk team has been immediately responsive, helping us find a solution every time. Very happy!
Really great tool if you run multiple shops with different processes. Very flexible to configure and great to integrate with other services.
But the best part is their customer service. I lack the proper words to express how great that support is. Huge thumbs up!
Excellent product and the customer support is absolutely PHENOMENAL. Paul, Cheryl and everyone I've had the pleasure of being in contact with at Order Desk support has been exceptionally responsive and has answered my questions and helped me customize my store perfectly. I could not be more pleased with Order Desk.
Everyone in Order desk team is superhelpful and without them we wouldnt have done a great start on 2023. Pretty easy step-by-step with them as help, everything is superb. Thank you!
Glad to play a small part in your success this year!
We love it - we have been running it successfully for about 3 years and we could not work without ii.
We're glad to play a small part in the success of NOVEDGE!
Order Desk is a super smart and intuitive app for your business back end. We automated our whole store's order import, organization and fulfilment using the app. Don't expect it to be easy, the app has a lot of options and things to learn to operate properly but their documentation and support are exceptional. Highly Recommended
Your recommendation means a lot!
