Order Editing | Upsell

The Order Editing App has made a huge impact on our customer support team by eliminating the need to manually handle order cancellations and edits. This used to take up a significant amount of time and resources, both in labor and cost.

Beyond that, it’s helped streamline operations at our fulfillment center. Previously, we had to scramble to cancel fulfillment requests and often faced UPS rerouting fees when orders were canceled mid-shipment. The app has reduced those downstream headaches, which is a major win.

There’s also a clear revenue benefit. We’ve seen a nice uptick in new revenue from customers adding items to their orders post-purchase, something we weren’t expecting but now fully appreciate.

During peak shopping seasons like LDW—and with BFCM on the horizon—the ability to offer self-service edits is invaluable. With the volume of orders we process, this app ensures our team stays focused on high-value work rather than getting bogged down in manual order changes.

Highly recommend this app for any brand that’s scaling or looking to drive operational efficiency while increasing revenue opportunities!

We added Order Editing app to enhance customer experience post-purchase and allow customers to edit their orders instead of going through customer service which can create frustration. And this app allows to do that in a very seamless and integrated way at the checkout thank you pag. It legit looks like a Shopify section. And cherry on the cake, you can offer people the opportunity to add products to their order which is an incredible and easy way to boost AOV and add additional free revenue :) Plus the team is super friendly and support/communication is top notch. Recommend 100%

We’ve been using Order Editing to help our customers make post-purchase edits (shipping address, size changes, etc.) before fulfillment, and it has been a game-changer. The upsell feature has also helped us boost AOV while providing extra value to our customers. Working with Hamish and his team has been fantastic— they are super responsive and always quick to assist. Highly recommend this app for anyone looking to improve their post-purchase experience and drive additional revenue.

Order editing has saved us an insane amount of time and customers made use of it the same day we installed it.

The team can focus more time on processing orders rather than small requests from customers when they want to change order details/items.

Customers have also made use of the upsell feature (putting more cash in our pocket with 0 effort).

Every Shopify website should be using Order Editing. Simple as.

Our address issues have gone to virtually 0! Previously we had MANY customers emailing us about address issues. Now they are taking care of it themselves. And, despite very little effort from us, we are also seeing customers edit orders themselves and add additional product to their orders. Support has been helpful. Glad to be using this app!

Our biggest pain point in customer service was customers blaming incorrect addresses and wrong item colors, despite multiple confirmation prompts during the order process. After implementing order editing, with exceptional support from Hamish and his team, this issue has almost completely disappeared. They seamlessly integrated the system with our 3PL and Shopify, ensuring everything worked perfectly from the start. Additionally, the ability to add upsells has generated thousands of dollars for our business within the first week alone. I can’t recommend this app enough!

Really love the Order Editing! Customers get the benefit of making adjustments needed in a very convenient and easy way within an hour of placing their order. So many times customers check out using a payment that has an old email address or shipping address but this app lets them make changes without having to reach out to customer service.

The opportunity to add product to the order after checking out is awesome too! We love seeing the upsell revenue generated post purchase.

And as a CX Manager, I appreciate how quickly we are able to get support when questions arise.

Order Editing is a no brainer! It has saved our customer service team countless hours, allowed us to increase revenue on post-purchase upsells and was very easily to install and be onboarded.

Order Editing is a must-have app for any Shopify store that wants to provide exceptional customer service and reduce administrative overhead. This intuitive tool empowers customers to make changes to their orders, such as modifying quantities, swapping items, or updating shipping addresses, without the need for manual intervention from store staff.

Super easy set-up and great idea - looking forward to seeing the positive impact it's going to have!