OrderEditing.com

Hamish & his team have built a fantastic app.

As we rapidly scale our business, it is essential we create autonomy wherever possible. Order Editing has allowed us to remove manual processing of address changes & order cancellation completely.

A fantastic tool to help with proactive customer services.

The team are always on hand to help with any issues & regularly provide new updates & insights.

Highly recommend!

Order Edit has been an absolute game changer LSKD. Giving our community the power to edit their orders within 30 minutes has not only saved our CX team a ton of time, but it’s also created a smoother, more empowering experience for the community.
No more panicked emails to change a size or fix an address! It's just a quick fix. It’s rare to find a tool that ticks both the efficiency and customer satisfaction boxes so perfectly. Big fan.

Order Editing has been a fantastic addition to our tech stack, cutting our edit order tickets by more than 50%.

Beyond the product itself, the OE team has been exceptional - genuinely curious, customer obsessed, and passionate about delivering the best outcomes. They’re quick to resolve any issues and open to feature suggestions, which makes working with them an absolute pleasure. I wish all tech partners were this easy to collaborate with!

We’ve been using the Order Editor app and it’s been working really well. It’s helped us cut down on manual address corrections and streamline the order process. Looking forward to seeing how it performs during the busy Q4 season—this should definitely help save time!

Excellent App. It does exactly what it is supposed to - cut down on customer service. Almost all order changes and address changes are now done by the customers themselves without contacting us. It also generates some extra revenue through the one click upsells, which is great. We are really happy with the results from this, and I can highly recommend it....The onboarding was also very thorough - I have to give a special mention to Lachie who spent a lot of time helping to make sure everthing worked correctly with the integration with our 3PL. Overall it's an excellent quality app with great customer service - thank you.