Order Editing | Self‑serve

When we launched our new store we were getting hundreds of emails from customers asking us to change their address. it seems that payment methods like Google pay store address info and if the person moved and didn't change it it submits the wrong address.

We found Order Editing app and installed it. Immediately our tickets were cut in half because people could easily edit their own orders.

We also love that there is an address validator baked right in, and people can also add products to their order too.

Probably the best thing about this app are the two founders. We had a tricky situation with various shipping locations, 3rd party logistics etc and they worked to solve all our problems, unlike some apps where the 'help desk' doesn't even understand your issue properly. These guys not only understood it but they completely solved it going as far as jumping on the phone with our of our shipping partners.

This App is great. Our customer service team could not be happier after reducing significantly all the update address tickets and customers love it too, as it makes really easy to update their address, the most important information to ensure they will receive their beloved Oodies. Moreover, Order Editing is helping us increase our cross-selling revenue with its cross-sell email functionality. A MUST app for e-commerce

This app is literally amazing! I can't wait to see how it works for my customers. I tested it out with a sample order and it worked like a charm I couldn't believe it. One of my number one customer service inquiries is to correct address or contact information. I know having this app will allow my customers to easily edit their own information and give me the piece of mind of knowing that their orders are accurate. The team was super helpful in helping me set it up in my store! Highly recommend, this will be one of the top Shopify Apps no question. Mark my words. I'm just glad I found it!

This app is great - super helpful to help customers update their addresses post purchase (which happens more and more, thanks to one click checkouts). I would say the app is a little clunky to use but thats just me being super critical.

Kiril and Hamish have given the most amazing customer support since we first started using the app which was quite a while ago now. They have added features we suggested and helped with coding of things too. The app has made such a difference in just fielding the 'can I make a change?' requests and has the added bonus of upselling the customer at the same time. Brilliant!