Order Editing | Upsell

Order Editing is a game changer. It's saved our customer service team 800 support tickets, running profitable just on upsells, and saved 500 customers from having their products to the wrong place... all in just 60 days.

Can't believe this isn't a native Shopify feature.

Onboarding and personal attention to us as merchants from the founders is fantastic and nothing is too hard for Hamish and the team.

Absolute legends.

This app would be great if it actually worked. We had multiple customers cancel their orders and have it NOT come through on the back end, so we shipped the orders anyway. I reached out to customer support and was told it was fixed, only to have it happen again.

This has cost us hundreds of dollars in product that isn't returned to us, and the cost of shipping/returns for the customers that DID return it.

I don't trust that any part of this app is working.

The Order Editing app has been great for our Customer Experience team's workflow by allowing customers to make order changes independently, reducing support inquiries. This self-service feature has freed our team to focus on more complex tasks and proactive engagement.
The app's real-time updates ensure immediate reflection of changes in our system, minimizing errors and streamlining our order management process. This has also led to fewer cancellations, order error returns, and dispatch delays due to the address verifications, boosting our overall efficiency.
Overall, OE has been a great addition to our tech stack, enhancing customer satisfaction and operational flow.
A special mention goes to Hamish and Keira for their dedication to ensuring the app runs smoothly and efficiently. They are always willing to work through any customisations we might dream up and regularly touch base with us. It's lovely to work with a team that genuinely cares about our success. We can't wait to see what they bring next.

Hamish is super helpful and easy to use app. 100% recommend

"Great app with excellent customer support!

This app has been a game-changer for us. It lets customers update their orders or shipping addresses themselves before we ship, which is a huge help since we work with international 3PLs and sometimes miss their emails before it's too late. We're really happy with it!"