Order Lookup | venntov

Very useful and easy to set up app. Developer also quick to address change request. Would be great if language editor is provided to allow for phrase editing.

Great app to reduce customer support calls. Direct impact on efficiency and CS optimization.

Great app, simple and very effective. I'm already receiving fewer emails regarding "where's my order?" I just would like you could have more customization options, this is definitely important. Please consider making the customization options of the app better.

We could never get it to work in our Shopify store. It is easy to set up, in fact, super easy. However, it would show initially on the page but not on subsequent viewings by the customer? We tried to work with Support but they are beyond horrible. They will auto-respond quickly but then NOTHING. We gave them a week to work things out. They never did, all we heard was they were working on it. As a Shopify plug-in, what is there to work on? It should work right?!

I strongly suggest you not waste time with this app. I hope this helps others.

I've only just started using this app and was a little confused on the set up. Josh was very helpful and got back to me right away. Now we're up and running and it looks great!

Only had this a few days, but it's already helped our customer service so much.. and the support is TOP NOTCH! Love this. Thank you.

Simple, easy to install, easy to use app. Much needed for our site. We included a link to the order lookup page in our order confirmation emails too!

This app is super cool, it works great on my store and their Customer Support was available to me to answer all my questions.
Highly recommendable!

Keep Up the good work!

Huge shoutout to Kurt from Ethercycle. He suggested I install Venntox "Order Lookup"; as I was having issues with customers checking out with text vs email + lots of people could not find their orders. We were getting 5-15 customers reaching out to customer service a day.

I'm thrilled to report, going on day three, I have not have a single person reach out for their order status. This is going to save me so much time. Thank you!!

PS: I added it to both menu + FAQ. I'm not techie, but I did everything in like 10 minutes.

Looking to cut down on CS emails and hoping this helps and our customers find it useful. After installing I had an issue with the way it looked on our site, so I emailed their CS and the issue was fixed very fast. Would highly recommend!