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These guys promised to make a small front end development change for us, but all of a sudden stopped responding.
************BE CAREFUL ! MUST READ BEFORE INSTALLING************
It used to be $10 flat, but it's now $10 and 0,05$ per order. They are better alternatives for flat fee.
If you installed the app long time ago, you are fine, but if you are new, don't bother, it will cost you tons of money.
Scum bags- just started charging me whatever they wanted. I agreed to $10 a month. WTF
I've tried numerous times to get help from this app and have received no response. The link the app creates for tracking numbers that are provided to my customers is broken. Its missing a simple '/' in the URL. They won't respond or help me fix it. This has caused 1000's of customer complaints this month.
Support was great at the beginning. They tuned a couple items for my theme.
Status lookup has always been a little slow. I also had problems with international items.
Be careful before you make the changes to email templates or you start to lock yourself into always using this app, which becomes expensive with volume.
Lastly, the support has completely dried up over the past 3 weeks. I haven't received a single reply from the support@orderlookupapp.com email in that time.
I wanted to like this app. The layout is a bit nicer than Shopify default but not worth the cost. Why can't Shopify provide a simple order lookup UI.
I personally like this app but a feature doesn't work and I contacted the support, its been a week and still waiting for a god damn reply
Charging a $10 flat fee & 0,05$ per order is ridiculous. Read the small print before installing, lost a lot of money because of this app. be aware.
UPDATE: Rob got in touch and has issued a refund + discount, great customer service.
Tried cancel my subscription got charged even after uninstalling the app,remove me from subscription
Hi there,
Here at venntov we try to make every experience a great one! We never want you to get charged if you have removed the subscription.
We have tried reaching out to you via email but it does not seem that our emails are going through- could you please reach out to me directly at support@venntov.com . We really want to make this right for you.
All the best,
Rhian
Co-founder/COO
venntov
Keep on getting an error stating that the Shopify iPhone app issue. It says that the Shopify mobile app doesn't work when I'm using a desktop. So it's quite upsetting an app recommended by so many is not working
Hi there,
I hope this finds you well.
I waited to respond publicly, as I so often do- as I prefer to mitigate customer experience challenges privately.
Unfortunately, after three emails to you over the course of a week, we have not received a response from you.
The solution for your particular issue is easily remedied and would have been fixed with an email to our support team.
We at venntov are proud of the customer experience we provide and are sorry that you are unsatisfied with an app that came highly recommended to you.
Unfortunately, because you never reached out prior to this review, nor have you responded to any of our emails it has put us in a position of wanting to make you happy but not being able to.
Please email us at: hello@venntov.com or respond to any of the emails that have been sent to you.
We look forward to your response.
All the best,
Rhian Beutler
COO + Co-founder
venntov
App didn't work at all, didn't track any of my orders. Support was no help, waited for a week to fix and got nothing. Found another app (Trackr) that worked perfectly from the start.