Order Lookup | venntov

Super easy to install and looks great on our site. Cuts down on our customer service which is a huge plus. Josh worked with us to customize it and his customer service was great!

Takes the pressure off updating customers status, but to what extent we haven't been able to determine.

Would be happier if it could be customised in an easy manner, without the need to know HTML or CSS. Simple additions like photos of products purchased etc.

Could be some long term opportunities around integrating with an "edit order" app. Where customers can log in and add / edit their order, ask questions etc.

We find that its not so much of a status update that solves the problem, so may be something to look at.

One of the most common questions our customer service representatives get asked is "Where is my order? When will it arrive?" When we give the customer the power to view their shipment in real time, not only does our customer satisfaction increase, but our live chat representatives are freed up to handle other questions that may be more urgent. Customer satisfaction is our highest priority, and with the majority of our parcels headed overseas, we appreciate be able to give the power back to our customer.

The reassurance that their purchase is on the way, where it is currently located, and an estimated delivery date has made everyone very happy!

Great app that works perfectly. Has saved our customer service team countless hours and made many satisfied customers as they are able to get an order update in realtime.

Works as advertised. Out of 800 orders we had over a certain time window, there were 300 inquiries made to Order Lookup app - thus saving us hundreds of emails to our support line. Would be good if they could share their stats with some automated reporting - we didn't know how valuable it was until they asked how we liked the app ;)

Stop thinking, just add it to your store now!

Mitch
Ss Brewtech
www.ssbrewtech.com

Had this for a few months 3000+ people have tried it out. Seems to be working as I haven't heard any complaints. The best kind of app one I forgot I even had because it just works haha.

Simple, easy to install, easy to use app. Much needed for our site. We included a link to the order lookup page in our order confirmation emails too!

Only had this a few days, but it's already helped our customer service so much.. and the support is TOP NOTCH! Love this. Thank you.

Great app. It's saved us a lot of time with customer inquiries on the customer service side of our business. For customers, it allows them access to pull up their order status at their convenience. Setup was very easy. We recommend this app.

Works well and as advertised!