Reduce customer support
Your customers can look up their orders with either their email or order number, reducing the order inquiries you receive in your inbox.
Live tracking
Give real time order information to your customer with a fully customizable order lookup page.
ePacket support
Perfect for dropshipping businesses, Order lookup works seamlessly with ePacket.
Acerca de Order Lookup
Galería multimedia
Ayuda
- Preguntas frecuentes
- Sitio web del desarrollador
- Política de privacidad
- support@orderlookupapp.com
Precio 7 días de prueba gratis
$10/mes
100 lookups included in monthly fee. $0.05 per addt'l lookup
* Todos los cargos se facturan en USD.
** Los cargos recurrentes, incluidos los costos mensuales o los cargos basados en el uso, se facturan cada 30 días.
La calificación general refleja el estado actual de la aplicación. Es un recuento de todas las reseñas de la aplicación pero con énfasis en las más recientes.
Reseñas más recientes
Eunoia Accessory Co
i can not cancel my subscription.....................................................................................
Respuesta del desarrollador
Hi there,
I hope you are having a good day! We reached out regarding the confusion around canceling your subscription and saw that you were able to cancel your subscription. We also sent you a refund.
Please let us know what else we can do to turn this negative experience into a positive one.
All the best,
Rhian Beutler
President
venntov
Onlinetonerau
The $ values did not align correctly and there is a limitation on the control to match your theme. On several requests, the support dribbled through after continuous follow up and in the end, the support just stopped without resolving my formatting issue of the form. Not an app that up to the Shopify expected level.
Respuesta del desarrollador
Hi there,
I hope this finds you well. I'm sorry that you had a negative experience with the app and our team.
When reviewing this case, I did a deep dive through every interaction between you and our team. Unfortunately, I do not see the same thing that you are. Do you have other email addresses that may be confusing the system?
From everything I can see: You emailed us, we emailed you back (several times), sent you back-end access to approve ( which you did), and then there was no follow-up on your end. The last email we received from you that is unrelated to us trying to navigate a fix for you based on this one-star review was to Becca on August 2 at 7pm PDT, and she responded August 3rd at 12pm PDT.
We did extensive CSS customization on your store- far more than we do on most of the stores that use our app, and we also refunded you for the app, and offered you three months of credit if you wanted to continue using the app.
I understand that things are challenging right now, but when we emailed you on August 19th 5:35pm PDT regarding this negative experience - you were unwilling to work with Rob, our VP of Product.
We want to make this right, we really do- as we cherish the customer relationships we have built up over time. I believe that this is really a miscommunication - which was driven by you waiting for our support team to get back to you ( without them knowing that you had approved back end access), and by them believing they were done interacting with you as of August 3rd, because that was their last point of direct contact with you.
Please email us at support@orderlookupapp.com. We want to make this right.
Best,
Rhian Beutler
President
venntov
Big Game Fishing
Awesome app! Simple to use and navigate through. Thank you for the awesome support as well :) I definitely recommend