Order Lookup

Name: Order Lookup
Brand: venntov
Rating: 4 (139 reviews)

$10 per maand. Gratis proefperiode van 7 dagen. Er kunnen extra kosten van toepassing zijn.

Beoordeling (4,0)

Recensies

139

Ontwikkelaar

venntov

Easy-to-use Order Lookup admin tools for desktop

Order Lookup supports over 20 languages and all text is customi

Simple and intuitive interface for your customers

Clear indication of where an order is in the fulfillment chain

Real-time order tracking for your customer's when using Order Lo

Order Lookup gives your customers a visual invoice along with tr

Simple and intuitive interface for your customers with Order Loo

Helps customer's know where an order is in the fulfillment chain

Real-time order tracking for your customer's when you use Order

Order Lookup provides your customers a visual invoice along with

Hoogtepunten

Gemaakt voor jouw bedrijf

Rechtstreeks te gebruiken in het Shopify-beheercentrum

Over deze app

Geïntroduceerd

11 oktober 2012

Talen

Engels

Categorieën

Traceren van bestellingen - klanten

Integreert met

OrderlyEmails, China EMS, China Post, ePacket, +400 more carriers

Save valuable customer service time with automated order tracking.

Order Lookup helps to reduce support requests by giving customers real-time order tracking information Order Lookup adds an easy-to-use customer facing portal to your Shopify storefront. This allows customers to enter their email address and order number, empowering them to access their order information, in real time. Additionally, it includes any notes or tracking information you, the store owner, may have added.

Order lookup for customers
Order tracking across over 100 shipping carriers
Customizable order lookup page

Prijs

Gratis proefperiode van 7 dagen

Essential

$10/maand

100 lookups included in monthly fee. $0.05 per addt'l lookup

Essential

$10/maand

100 lookups included in monthly fee. $0.05 per addt'l lookup

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

139 recensies

Algemene beoordeling

Cijfers per recensieniveau

75% recensies zijn 5 sterren
104
4% recensies zijn 4 sterren
6
3% recensies zijn 3 sterren
4
0% recensies zijn 2 sterren
18% recensies zijn 1 sterren
25

7 januari 2023

Deleted app while free trial, but the subscription remained and the money was withdrawn. Cant unsubscribe...

rlyuseful

Kazachstan

App gebruikt gedurende 7 dagen

22 augustus 2021

i can not cancel my subscription.....................................................................................

Eunoia Accessory Co

Canada

App gebruikt gedurende 17 dagen

venntov heeft geantwoord 22 augustus 2021

Hi there,

I hope you are having a good day! We reached out regarding the confusion around canceling your subscription and saw that you were able to cancel your subscription. We also sent you a refund.

Please let us know what else we can do to turn this negative experience into a positive one.

All the best,
Rhian Beutler
President
venntov

19 augustus 2021

The $ values did not align correctly and there is a limitation on the control to match your theme. On several requests, the support dribbled through after continuous follow up and in the end, the support just stopped without resolving my formatting issue of the form. Not an app that up to the Shopify expected level.

Onlinetonerau

Australië

App gebruikt gedurende 26 dagen

venntov heeft geantwoord 22 augustus 2021

Hi there,

I hope this finds you well. I'm sorry that you had a negative experience with the app and our team.

When reviewing this case, I did a deep dive through every interaction between you and our team. Unfortunately, I do not see the same thing that you are. Do you have other email addresses that may be confusing the system?

From everything I can see: You emailed us, we emailed you back (several times), sent you back-end access to approve ( which you did), and then there was no follow-up on your end. The last email we received from you that is unrelated to us trying to navigate a fix for you based on this one-star review was to Becca on August 2 at 7pm PDT, and she responded August 3rd at 12pm PDT.

We did extensive CSS customization on your store- far more than we do on most of the stores that use our app, and we also refunded you for the app, and offered you three months of credit if you wanted to continue using the app.

I understand that things are challenging right now, but when we emailed you on August 19th 5:35pm PDT regarding this negative experience - you were unwilling to work with Rob, our VP of Product.

We want to make this right, we really do- as we cherish the customer relationships we have built up over time. I believe that this is really a miscommunication - which was driven by you waiting for our support team to get back to you ( without them knowing that you had approved back end access), and by them believing they were done interacting with you as of August 3rd, because that was their last point of direct contact with you.

Please email us at support@orderlookupapp.com. We want to make this right.

Best,

Rhian Beutler
President
venntov

Alle recensies