TrioM Combine & Merge Orders

Haven't used the app for long, but so far so good! Makes fulfillment easier and saves on shipping. Customer support was very quick and informative.

First off, there is very poor customer support. I had a basic issue that was not ever resolved because the support team seemed to send me answers that were not related to the questions I was asking. I could not find the answer in the help section. I merged 3 orders for one customer and could not create a shipping label for the package. I kept getting a pop up box stating that I cannot create a shipping label for the order. I thought the idea of this app is to combine the orders to make things easier but it actually just caused a lot of issues and wasted a lot of time. Very confusing for myself as a user and also for the support staff. From reading the reviews, it seems it is not a great app for businesses that need to have accurate reports. For this reason, I will wait until Shopify comes up with a solution for multiple order merging.

This app causes more of headache than just using a manual workaround. Unfortunate that Shopify doesn't offer an out of the box solution and pushes the work on these janky 3rd party apps.

This app works well, is easy, and has good customer service. Only downside is combining order numbers which is something they are currently working on changing.

The support team was quick in helping me find a solution and responding to my issues. My one issue is that you cannot automatically merge orders that came through before you downloaded the order merge app. You can still manually do it, so that is good. overall it is a useful app.

Worked great to merge my orders seamless! I love that you can use it manually or automatically. I would recommend highly.

Absolutely love this app! Makes merging orders quick & simple. They even have an auto-merge feature.

I have not used it much yet as we just got it for the manual combining feature to start. But the customer service was incredible they went into their test store to test things for me that were not even part of their app just regular Shopify features that I wondered if would solve the inventory aspect of combined orders

Superb solution for merging orders for shipping purposes! One of the most requested feature from our customers! Absolutely fantastic, responsive, real time support from Vladimir totally sold this for us on two stores! Highly recommended.

It seems useful when reading the description, but the merging based on fulfillment status does not work as expected by me. I needed to manually merge only unfulfilled items of different orders, which I believe it's a very simple scenario and that's not possible through this app... very disappointed.