TrioM Combine & Merge Orders

This app is extremely useful. We've had instances where someone places a follow-up order shortly after their initial order. Due to the shipping dimensions of our product, that follow up order can double international customers' overall shipping costs. Potentially, that's an extra $60-80 or more, depending upon the destination.

Order Merger makes it super-simple to combine orders, so we can refund the extra shipping cost. Such a deal... being able to merge 5 orders or less, per month, free of charge. I'm told the app doesn't affect website speed since it works on the 'back office, and not on the storefront.

Support is really fast and effective, too.

Depending upon your sales volume, you might want to choose to merge manually... at least while you're checking it out.

We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.

The merge is pretty good but if you are not into IT then it can seem a bit overwhelming with completing the rules. I followed a Youtube video tutorial but then it was not working and went back in and saw it had written guides and support. So I learned how to do manual but this seems a bit overwhelming at first. Once you print out your first Merge order then you can see what you need to change. Also click Archive at the bottom so you can go back and review anything that you think was missed. But I would use this app because manually merging orders is a lot plus running your business so whatever makes it simpler is good for me. Just have patience and print out the guides.

Great app for merging orders. Easy to use and reliable. It works with Recharge. Been using it for 2+ years, and it's great.

This app had a lot of mistake happening recently, but customer service fixed them promptly. They are working properly now.