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Complicated to use if you don't know code, I reached out for help and was a waste of my time. All he did was send me links to pages I had already read and that took over 30 mins to send me 4 links.
Sorry for the frustrations, and that you didn't get the help you wanted.
Our support replied to you 4 times over a half hour period with in-depth answers to your questions (130+ word answers), which did include links to more resources if needed. They also replied to you and offered to help make the custom code changes for you, also when you contacted them about the same thing last week.
Fair enough if the answers were not what you wanted to hear, but saying support is a waste of time is not fair. They help thousands of people, offered to help you, and our other reviews are a good indicator.
I usually don't post replies like this, but I think it's important to show both sides, and stick up for our support team when they get unfair feedback.
Kind regards,
Bjorn
Founder - Order Printer Pro by FORSBERG+two
The support from Order Printer Pro is really fantastic. You usually get answers within a few minutes and I have received a solution to every problem immediately. If necessary, you even get the offer of virtual "guidance" if you don't have the confidence to do it yourself. One of the best support I have ever experienced. #BigThankYouToTheOrderPrinterProTeam
#BigThankYouForThisAwesomeReview! I'll make sure to pass it on to our support team 🤩
Kind Regards,
Sarah / FORSBERG+two
I have not much to say, but EXCELLENT app! Solved all my client problems and saved me on time double handling having to send out invoices separtely through MYOB. Well done to the creators. No issues installing, easy to use, must have for every biz out there!
EXCELLENT REVIEW!!!!! Thank you so much for your kind words! We're thrilled to hear you think Order Printer Pro is a must-have app💙🤩
Kind Regards,
Sarah / FORSBERG+two
Using this app since a few weeks, just perfect. Easy customize, and quick and adapted help from Luis and Bjork.
J'utilise l'app depuis quelques semaines, et c'est parfait. Facilement personnalisable, Luis et Bjork m'ont bien aidé sur certains aspects !
Wonderful App. It is must for everyone
www.mangalamshop.com
We needed to enable invoicing of partially-fulfilled / incomplete orders. The standard Shopify invoice includes fulfilled and unfulfilled items which totally confused our B2B customers.
Order Printer enabled us to create invoices of only the fulfilled items. The support team at Order Printer provided outstanding support helping us create this invoice. The team was responsive, knowledgeable, and extremely helpful. I highly recommend this app and team to meet diverse invoicing requirements!
Thank you so much for sharing your opinion and taking the time to leave a 5-star review. Glad to hear our support team was able to help you out 😊
Kind regards,
Sarah / FORSBERG+two
Amazing app, Amazing customer service. One of the best functional app on the app store. Have been using it for a long time and will keep using it for a long time. It's definitely a great solution for scaling!
Thank you so much for your kind words😊 We appreciate your loyalty and look forward to continuing to provide you with a great app in the future. Keep up the great work with scaling 🚀
Kind Regards,
Sarah / FORSBERG+two
Great and fast help from Tauro! Just asked for a code snippet, and he even added it himself! App works really well!
Thank you for your review 😊
Kind Regards,
Sarah / FORSBERG+two
Der Kundenservice war in jeder Hinsicht schnell und hilfsbereit. Die App funktioniert bisher einwandfrei. Empfehlenswert !
Thank you so much for the review and recommendation 🤩
Kind Regards,
Sarah / FORSBERG+two
Funktioniert zuverlässig und ich schätze die einfache Bedienung durch How-to-Erklärungen an allen Ecken. Danke!
Thank you very much for the feedback and your kind review.
Kind Regards,
Sarah / FORSBERG+two