Order Printer , 892 avaliações
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doesn't work on safari, have to use chrome to use it. doesn't print labels well, can't bundle labels onto a sheet, it's pretty crap.
Doesn’t work. No support. Horrible. Have asked for help on several occasions. Nothing. DO NOT USE!!!
Constant issues with an Order sheet and invoices, liquid error appears with some products and the support is not helpful at all, they just advise to install a thrid party app instead of looking into the problem.
Hello! Thanks for letting us know this issue is impacting your store. We've previously resolved what I believe you're describing and so I'd like our team to take another look. Please follow up via our Help Center or by replying directly to your most recent ticket so we can continue troubleshooting with you. -June, Shopify Support
After 3 years, the 1STAR will be renewed once again. There's an in-app alert that calls for an update and request to contact support. However, contacting support takes you to Shopify Support with no outcomes in sight or timeline. The issue seems to be ongoing for several months by reading the reviews
Thank you for reaching out and for writing you review. Our theme support team can make some changes to the templates for Order Printer, although this is usually limited to minor changes such as adjusting spacing and adding text and images. Other requests are not supported by our themes team, as per our design policy (https://bit.ly/3uGMIeu), and these changes must be made by a third-party developer or by the merchant themselves. There are also apps that allow for a wider variety of templates you can consider, such as Order Printer Templates: https://bit.ly/3g6Xy9N.
If you feel that the changes you requested were indeed minor, and/ or were similar changes you requested before, please feel free to reach out to us again and we can take a second look for you. -Victor, Shopify Support
This app is good but it is incredibly unreliable especially on Safari browser. It constantly stops working so it's a real headache especially when we have lots of orders to fulfil. Today the print button disappeared for both Safari and Firefox browsers on all of our machines. Will need to find a more reliable alternative.
Thanks for reaching out about this! We experienced an issue with the app on Dec.18th which resulted in the "print" button missing from the app, and this has now been fully resolved. If it's still not working for you, I'd recommend clearing your browser's cache. I'd also recommend using the app (and the platform in general) in Google Chrome, as it tends to function best there. If you'd prefer to look for an alternative, I'd recommend Order Printer Pro: https://bit.ly/3rjQVUr. Hope that helps! - Brie, Shopify Support
The Print button has disappears whenever we try to print > than 1 order as of today. As far as we can tell this error occurs due to a JavaScript error in the https://orderprinter.shopifyapps.com/assets/sections/order_details_helper-.js file. Specifically if (titleBarData.buttons.secondary.length) { secondaryButtonsConfig = []; titleBarData.buttons.secondary.forEach(function (config) { secondaryButtonsConfig.push({ label: config.label, callbackHandler: function callbackHandler() { (0, __commoner_module__app$assets$javascripts$foundations$app_bridge_wrapper_js.navigateToAbsoluteURL)(config.href); } }); }); } titleBarData appears null. Let's hope this gets fixed ASAP
Thanks for taking the time to leave your review and letting us know about the problem you're facing with the "Print" button. We were experiencing technical issues with the Order Printer app around the time you left this review, which resulted in the "Print" button missing. I'm going to go ahead and send you an email straight away to make sure that things are back up and running and offer some troubleshooting steps if necessary. Chat soon! - Julie, Shopify Support
I used this app without any issues for 2 years, and now all of a sudden it will not work! Very frustrating. Hopefully whatever the issue is worked out.
Stopped working recently. Worked good before then. Please update so app is useable again.
I have used order print for along time and up until recently it has been excellent and has worked with all the main browsers.
However recently Apple had an upgrade to Safari that has caused some issues, so I contacted support and they said they would fix it. Its been a month and nothing has been fixed.
If another month goes past and the issue remains unresolved my star rating will be dropped to 2 stars. Just dropped to 2 stars because of the poor service fixing this issue.
Totally disgusted with the lack of support to resolve the issues this app is having with Safari Version 13.0.4 (15608.4.9.1.3).
Support keeps saying they are fixing it but they have done sweet F A.
I would like to amend the star rating on this review to ZERO. Still no action to fix the issues.
Has worked fine up till yesterday now will not load.