Suivi de l'État des Commandes
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (116)
Affiner
-
Par note
It does good. blahblahfejnvrjb vdrfhjbkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkgjnkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Thank you for taking the time out to leave us a review! :)
The only tracking app I could find that had "email only" as the required input... and bonus its free. HULK MAKE THE BEST FREE APPS!!!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We love the input email feature, and are glad you've been utilizing it. :-)
You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-)
I have only used the program for a short time but I am pleased with the service that they provide for free, great for new startups with limited cash flow. Thank you
Hey there, thanks so much for the review; we work with brands that are growing all the time and that's also one of the reasons why we believe in keeping our apps affordable (if not free) for merchants to be able to take advantage of the app and add value to their stores!
The app looks great on your store! Please let us know if we can help with anything else!
I used this app to help me to improve rendering my service to my customer. I really like how it works on for my business. It would be nice if it hides china characters in shipping
Hi there! Thank you for reaching out. We're moe than happy to assist you in acheiving the page that you desire. Can you please reach out to our Customer Support team on support@hulkcode.com?
Thank you for your kind words about our app :-)
The customer service was able to help me with launching the app. I can't wait to provide my customers with its feature. Thanks a bunch!
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis.
If you ever need our assistance, please feel free to contact HulkApps at any time.
I think this is a great App. It integrated with my theme, it is easy to setup, and they helped me customize it quickly. It used to be totally free, but now I do not like that the free version is very limited, and I consider the paid plans to be too expensive. So in the future not sure if I will keep it.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
App not tracking orders. Worst App and Cumbersome to use.
I will not recommend it to anyone. The recent update has made the app even more pathetic. It's not even tracking orders on my website and I have faced a lot of customers complaints.
Customer Support is also pathetic
Sorry for the bad experience.
This should not have panned out this way, but I would like to make amends in this instance. Looking forward to helping you soon.
app dev changed the pricing structure, and after updating app it failed to work, and looked terrible.....unconscionable action on dev part, no response from app dev but we cant wait to act, the app was dead on our site and their update also changed the look and feel of the display so did not look part of our website anymore, check your order status pages people!!
I apologize on behalf of everyone at HulkApps. We feel terrible about this.
Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.
We can’t fix the past but you have my personal commitment to improving the way we plan these app updates. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Immediate support. Thnks!!
Hello!
We're elated to hear that you received immediate support and are happy with our service. We value your appreciation and will continue to strive for excellence. Your feedback is crucial to us in providing top-notch service. If there's anything you need in the future or if you have any questions, don't hesitate to let us know.
Best Regards,
The HulkApps Team
So far so good. It's only a few days since I have downloaded the app. Support has been really good - Shruti connected with me to see if I needed any help with the installation and followed up whenever required. It won't be up and running in a day, if that is what you are looking for. It takes some time to get everything sorted, but as long as the customer care team is on standby, it's all good.
UPDATE -----------------
After using it for a while, all I can say is that this app is an absolute waste of time. It doesn't track anything. I had to contact Shruti and team every time we had a shipment. Such a pain. The team apparently had no clue what was wrong and how to fix it.
My advice - please don't waste your time with this app. Try out something better. We have hyped up support so much that we try to disregard the shortcomings just because the customer care was responsive. This app is just not worth it if it can’t do the basic thing it is meant to do.
Hi Kakoli,
It is disheartening to hear that the app did not track properly and that you had to contact the support team frequently. I understand the importance of having a functional app and the frustration when it does not perform as expected. The minor delay in updating shipment status has been resolved, and the tracking page now operates smoothly. If you have any questions, please let me know.
Thank you,
Shruti