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I used this app to help me to improve rendering my service to my customer. I really like how it works on for my business. It would be nice if it hides china characters in shipping
Hi there! Thank you for reaching out. We're moe than happy to assist you in acheiving the page that you desire. Can you please reach out to our Customer Support team on support@hulkcode.com?
Thank you for your kind words about our app :-)
The customer service was able to help me with launching the app. I can't wait to provide my customers with its feature. Thanks a bunch!
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis.
If you ever need our assistance, please feel free to contact HulkApps at any time.
I think this is a great App. It integrated with my theme, it is easy to setup, and they helped me customize it quickly. It used to be totally free, but now I do not like that the free version is very limited, and I consider the paid plans to be too expensive. So in the future not sure if I will keep it.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
App not tracking orders. Worst App and Cumbersome to use.
I will not recommend it to anyone. The recent update has made the app even more pathetic. It's not even tracking orders on my website and I have faced a lot of customers complaints.
Customer Support is also pathetic
Sorry for the bad experience.
This should not have panned out this way, but I would like to make amends in this instance. Looking forward to helping you soon.
app dev changed the pricing structure, and after updating app it failed to work, and looked terrible.....unconscionable action on dev part, no response from app dev but we cant wait to act, the app was dead on our site and their update also changed the look and feel of the display so did not look part of our website anymore, check your order status pages people!!
I apologize on behalf of everyone at HulkApps. We feel terrible about this.
Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.
We can’t fix the past but you have my personal commitment to improving the way we plan these app updates. Until then, please accept my sincerest apologies on behalf of everyone on the team.
So far so good. It's only a few days since I have downloaded the app. Support has been really good - Shruti connected with me to see if I needed any help with the installation and followed up whenever required. It won't be up and running in a day, if that is what you are looking for. It takes some time to get everything sorted, but as long as the customer care team is on standby, it's all good.
UPDATE -----------------
After using it for a while, all I can say is that this app is an absolute waste of time. It doesn't track anything. I had to contact Shruti and team every time we had a shipment. Such a pain. The team apparently had no clue what was wrong and how to fix it.
My advice - please don't waste your time with this app. Try out something better. We have hyped up support so much that we try to disregard the shortcomings just because the customer care was responsive. This app is just not worth it if it can’t do the basic thing it is meant to do.
Hi Kakoli,
It is disheartening to hear that the app did not track properly and that you had to contact the support team frequently. I understand the importance of having a functional app and the frustration when it does not perform as expected. The minor delay in updating shipment status has been resolved, and the tracking page now operates smoothly. If you have any questions, please let me know.
Thank you,
Shruti
The app is totally down and does not work at all. Right now. You can not login to app admin. You can't track any orders or anything. Worthless.
Hi there!
I apologize for the bad experience your customers and you had.
Also, please reach out immediately to our support 24/7 for any issues you are facing (even now that you no longer use HulkApps), as our technical support team can diagnose and fix issues very quickly.
I really like that it is Free and actually works. It was the only app wich actually seemed legit while being free.
Hi there, Glad to know that you love using our app :) It gives us more power 💪🏻. Thank you for your time :)
This new update is terrible. It was FREE before, now its just like any other app in the store where youre limited to a certain amount of orders tracked. The update also messed with the whole look and no longer works at all. No orders can be tracked as of right now. This update caused nothing but problems. They need to revert it and make it free again. Why try to fix something that was never broken?
We’re so sorry. This is on us. We would love to have you back and explain ourselves.
We would love to make things right if you're willing to give us another chance please.
Great and easy to install. I hope it will serve the desired purpose and hopefully no issues in the future
A big thanks for allowing us to serve you! Our team works round the clock to help you build the store of your dreams!
We are always here to help if you face any issues :)