O: Auto Tag & Flow Automation
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I would like to give more stars but I find the App although with lots of potential is hard to set up for someone without knowledge. Support did send me a link about how to set up the flows, but that was even more confusing - just images of you can set this flow up, and with 3 options A or B or C to get there, but no indication of how or what to choose. I don´t know if the App is great or not as I just feel for me I want an easier set up process.
Thank you for sharing your feedback with us. We appreciate your perspective and apologize for any frustration you experienced while setting up our app. Your comments are valuable to us as we strive to improve our user experience.
We understand that navigating through the setup process can be challenging, especially for those new to our platform. We are actively working on enhancing our setup guides to provide clearer instructions and more detailed explanations. Your feedback about the confusion with the flow setup guide is particularly helpful, and we will take this into account to make improvements.
If you have specific questions or need further assistance with setting up the app, please don't hesitate to reach out to our support team again via our 24/7 live chat support or our email at Support@omegatheme.com. We are here to help and ensure you have a smoother experience going forward.
Thank you once again for your feedback and for giving our app a try. We hope to have the opportunity to provide you with a more seamless experience in the future.
The changes that were made are great, it really upgraded de app. But our business is in Chile, everything is in spanish, including the information we need to tag and all of the words that have accent marks or the letter "Ñ" (very common in spanish and names of chilean cities) dont get the rcorrect tag or don't tag at all. Changes in that matter will benefit all of your latinamerican users
Hello there!
Thank you so much for taking your time to leave us a review. We have take action to improve and had this feature in our app. Your insightful feedback have helped us shape our business to best fit your standards and have a chance to expand our feature with many other users.
Again, thanks so much and wish always wish to have a chance to work with you again.
The app only checks the past 60 days worth of data, so unfortunately isn't suitable for long-term tag management for an established store (which is what we were looking for).
Customer support was prompt and informative; thanks again to Vincent for his great customer service.
Hi!
Thanks for taking the time to let us know your sharing and we are sorry for the not-so-great experience you had.
Our support team has just received your sharing about the app and has contacted you with an email to help you solve this.
Please check and let us know if you need any further assistance.
We are sorry again for any inconvenience caused.
Best regards,
Omega Team