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Great Customer service! Love this app!
OrderCup has made shipping so much easier for us, and their customer service is outstanding! They respond quickly and will even get on the phone with you to explain everything. Ed in customer service is so pleasant and explains everything well.
Thank you, OrderCup!
these guys are top notch! Their customer service is absolutely fantastic and they helped me set up shipping and were there every step of the way! Definitely recommend!
Their quite excellent phone support (Ed in particular) makes up for the sometimes arcane quirks, clunky UI, and unintuitive aspects of the software.
As a Canadian company, I have very few options for buying postage from Canada Post. Ordercup saves me tons of time over the alternatives. Easy to use, and great customer service.
The only reason I'm not giving them 5 stars is that there are a few features missing that mean I have to manually enter a few fields for each order and I can't buy postage in large batches.
I'm very new to Shopify and Order Cup and i had a great session with their help team using screen share. i feel ready to take on some orders now!
Happy with support and prices better than I already have.
Customer Service is just too complicated and repetitive - lots of better shipping apps out there. Had to go through Shopify to get emails answered and even then, when giving a precise error code never got the problem fixed. Their emails are very rudimentary and they never really answer your questions but instead ignores them.
We take customer service seriously and have tried to get in touch with you on multiple occasions over the last several months to address any issues you may have had, but unfortunately did not hear back. We have also reviewed all your past support requests and see that we have responded to every one of them within our target SLA, and that the requests auto-closed in every case because we did not receive a response from you.
We checked and assume everything is working well for you since you have been using OrderCup since June to successfully generate the several hundred shipments in your Account. We are committed to customer satisfaction and would like you to consider revising the review and rating you have left for our App. If you still have any outstanding issues, please do not hesitate to contact us. Thanks for being a valued OrderCup customer.
There's guys are fabulous! Thanks Aloke and Ed for helping me get started so helpful and understanding. I can see why this is a top rated app!
Order Cup has a great support team! I was quite confused with my shipping carrier's process and Ed from Order Cup was able to clarify everything for me! He took the time to call me and explain step by step how Order Cup system works and what information my shipping carrier needed daily. If you are unsure of how this app works, need help with setup, or have any questions along the way; contact the support team and be assured that you are in good hands! I wish all apps had support like Order Cup! Thanks again, Ed!!