Order Edit Customer Service

We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.

This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.

We were looking for this kind feature for long and suddenly we got this app recommendation by shopify and thought we should try it and now we just loved it.
Does all what it said and meant to be.

Kumar Singh
https://www.gajari.com

We had an issue with this app and how it works with our third-party fulfillment. Dave promptly addressed the issue, and now the app works the way we had expected. Orderify! definitely reduces the number of requests we get to cancel or change orders, so I'm glad we were able to get the issue resolved.

I love this app! I would definitely recommend this to new store owners.

It works perfectly unlike most Shopify apps, I recommend their app for automatic customer self-service (self edit orders)

Excellent app that adds valuable time-saving features that are very well thought of. It makes both mine and my customers life much simpler. Reduces friction and makes customers feel more in-charge. It may be counter-intuitive to allow customers to cancel orders so easily but, in the end, it works the other way around. It reassures them that we're not out to get their money.

Just set this up, But we have been looking for something like this. Excited to see the reaction we get from our customers!

Loved it! It helps the customer to make changes by themselves. It has helped my business in a lot of ways.

The set up is very intuitive and easy.

Good job Orderify.