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I have used this app since 2018. They made a change in January and now I can't print orders or labels which is very problematic for my business. I contacted them and they told me they are looking into reverting to the old version but it's still the new version and I can't print anything.
**EDIT They have contacted me by email and I am yet to see if they will fix these problems for me.
EDIT: We have found and fixed the issues they were running into, their review has just not been updated yet :)
Hi there,
Thanks for the feedback and very sorry for the troubles. Our support team replied to your message to gather more information about the error you were seeing, but never heard back from you. We'd love to work out your specific issue.
PS. We have also re-added many of the features from the "old version" into the new one, so if you try it again today you should feel much more at home.
Please do let us know, and have a great day ahead.
Kind regards,
Bjorn Forsberg
Founder - Orderly Print by FORSBERG+two
Il serait vraiment préférable que l'application ouvre dans une nouvelle fenêtre, car nous ne sommes jamais capables de retourner voir ou nous sommes rendu pour faire imprimer les commande quand il y en a beaucoup
Thank you for your feedback! Unfortunately, the behaviour of Shopify opening apps in the same window is a limitation of the Shopify admin itself and sadly cannot be changed from our side. We understand the inconvenience and are actively looking into possible workarounds to improve the experience.
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Merci pour votre retour ! Malheureusement, le fait que l’application s’ouvre dans la même fenêtre est une limitation de l’interface Shopify et nous ne pouvons pas modifier cela de notre côté. Cependant, nous comprenons que cela puisse être gênant et nous cherchons activement des solutions pour améliorer votre expérience. Nous vous remercions pour votre patience et votre soutien !
Kind regards,
Bjorn Forsberg
Founder - Orderly Print by FORSBERG+two
so helpfull , OSCAR is amazing he helped me with every single customization and coding i needed
We appreciate the fantastic review and are glad to hear Oscar could help you out 🤩 If you have any further needs or questions, please reach out!
Kind Regards,
Sarah / FORSBERG+two
Fast turn around and 100% follow-up. Keep up the good work.
What a great way to start the week by reading your kind review 🤩 Thank you for the five stars and feedback.
All the best,
Sarah / FORSBERG+two
A super easy app to use and the support is terrific.
Thank you so much for your kind words about Orderly Print and our support. 🤩 It means a lot 🙏
Have a lovely evening!
All the best,
Sarah / FORSBERG+two
GREAT! Love the app and Oscar in support was really helpful tweaking the app to fit my needs.
What a way to start the week by reading your kind words about Orderly Print and Oscar. Thank you 🤩
All the best,
Sarah / FORSBERG+two
The customer service was helpful in resolving my issue. Their response time was also great. I was able to resolve the issue the same day.
We're happy to hear our Support Heroes were able to help you out. Thanks for taking the time to leave a review. It means a lot 🙏🏼😊
Kind regards,
Sarah / FORSBERG+two
Awesome app, does exactly what it says. Easy to install. Saves a lot of work.
This is my favourite app - been using it for a number of years now and I'd be lost without it. The picking list feature alone is worth it as it saves me so much time since I have so many skus. The support is great also - Bjorn answers and helps solve any issues. Would give it more than 5 stars if I could. Thanks Bjorn!
We use this app daily to delegate work tasks, sort and print slimmed down order "Picking Lists" which ends up being our build sheets, and then are able to print basic address labels for select orders not requiring our thermal printer+tracked shipping. Developers are quick to help out with any issues you may have, overall we have had only 2 random issues occur in the last 5 years, and these seemed to be syncing issues caused on the Shopify side. The team had workarounds in under 24 hrs for both those instances so we could get back up and running with virtually no downtime. Highly recommended.
What a pleasure to hear! Thanks for taking the time to leave a review :)
Kind regards,
Sarah / FORSBERG+two