SC Back in Stock Restock Alert
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Changed my review from 5 stars because support has been terrible. I had a legitimate concern with the safety of this app and I was completely blown off. Good app but service leaves much to be desired.
Worked well for a while but then we started experiencing issues. Customers complained that they were receiving error messages when trying to register. The support team were not able to help with our issue so we uninstalled this app.
Hi
Thanks for taking the time to review the app and we're sorry you uninstalled it. The problem you describe was that the customer in question had unsubscribed previously. If this happens, they are unable to subscribe again - however our dev team can manually re-add the email address in this situation.
Best
Eastside Co
We liked the app for the cost, and it looked nice on our product pages since we could custom brand it. One thing that would have been helpful is being able to download a full list of subscribers over a set date range ourselves instead of waiting a few days to hear back from support team. Recommend for smaller shops that don't really need any custom features!
Hey
Thank you for the positive review of the app and the comments about how it could be improved as well! We'll feed back to our product team.
Best regards
Eastside Co
This app is fine if you just want to send manually and to your whole list. I have used it for years and years. Lately I've been wanting to send automatically or in batches, but this app isn't working well at all. The system actually sent 150 people a notification, when there was just one item added to stock. Big mistake that cost me thousands in revenue. I reached out and the developers were working on it for days, but they never found the solution. Then, this happened again! That's why I'm leaving for now.
Fast customer service. The app is simple and works as it should.
I can recommend this app for everyone.
Very useful app. With HTML you can create a very nice email (their template is a bit basic) and with a click have it sent out to everyone who has signed up.
Louis is very helpful and helped us to implement the sign-up form so that it has the same style as the rest of the website and he also helped with some of the email HTML.
Overall, very useful app which allows you to see where demand is, particularly by variant, and this helps to guide our manufacturing plans.
Hi, thank you for taking the time to review Now Back in Stock - we really appreciate it. It's good to hear you're seeing the value in the app, both from a manufacturing planning perspective, and hopefully also through additional sales.
Kind regards
Eastside Co
I hope you guys see this. I just emailed you guys. The person below is having the same issue as me. Emails have stopped sending 2 days ago on the 7th. No replies on my inquiry also.
Hi there
Our support team have emailed you in response to your recent message so please work with them and they will resolve the issue.
Many thanks!
Eastside Co
After several years with this app mostly working well, it was not functioning on my latest attempt to notify customers. It took customer service 3 days to respond and 5 days to fix it, but I was eventually able to send the notifications--5 days after I had hoped to.
Hi there,
Firstly, thank you for being a long term customer of ours! Unfortunately our developers are UK-based so when we received your support request at 7.30pm on Friday night no one was available to help until Monday. Although we responded within 1 working day and resolved the issue within 2 working days we completely understand how frustrating this issue must have been for you.
We're incredibly grateful for your honest feedback and to prevent this happening again we have implemented a bot to resolve the most common support requests when we're not available.
We look forward to providing an improved quality of service to you in the future.
Kind regards,
The Eastside Co Team
Super helpful in setting up the app and getting it to look exactly how we would like. We have also definitely increased our sales by knowing who to reach out to when we are back in stock with specific items!
Highly recommend this app. Matt was so helpful with installing the application and customizing it exactly to match my theme! It's very simple to use and great for customers. My only recommendation would be to add analytics to track conversion as it would be helpful to measure!