SC Back in Stock Restock Alert

SC Back in Stock Restock Alert

Recensioni (201)

Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 78% delle recensioni ha 5 stelle
  • Il 7% delle recensioni ha 4 stelle
  • Il 5% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 6% delle recensioni ha 1 stelle
3 settembre 2019

Good support and help with installation.
Seems to work well. Customization is okay, but could be better.

KetoFit Shop
Paesi Bassi
Circa 2 mesi di utilizzo dell’app
Shop Circle ha risposto 3 settembre 2019

Hi there - many thanks for taking the time to write a review of our app! If you have any specific points about what you'd like to see in terms of customisation, please let us know.

Kind regards

Eastside Co

Data modifica: 11 giugno 2019

I sold out on a product JUNE 2. A customer signed up to be notified when back in stock. This app send an email on JUNE 7 and again JUNE 9 to tell the customer the item was back in stock. PROBLEM was, I never increased inventory above 0 since it sold out JUNE 2. Not sure this app is even worth the $5. I may never get that customer back.

The Painted Heirloom
Stati Uniti
Circa 2 mesi di utilizzo dell’app
8 ottobre 2018

The customer service deleted my lastest 3 theme backups (lastest 3 theme backups!!!! ) without my agreement. Yeah, they really did it! I still can't believe it! The asked me to ask for shopify support to recover, but shopify support replied that they had no backup. WTF? You can try this exprience again if you like to install this app.

Lupsona
Cina
Circa 2 mesi di utilizzo dell’app
11 giugno 2019

We were excited about the SMS features BUT in testing the SMS feature texts are not being received on phones using Spring & T-Mobile & Google Fi. Tech Support has NOT been able to fix or isolate this issue.

Tianello.com
Stati Uniti
Circa un mese di utilizzo dell’app
28 maggio 2019

Paying peanuts for the app so don't be surprised if you're getting lukewarm support.

I've asked for help to customise the email notification. Also asked if we can receive a test email. The out of stock form is also not appearing on selective product pages.

Took them 5 days to tell me to clear browser cache and use my own CSS stylesheet to customise the form. Well done, East Side Co.

Good Dog People™
Singapore
23 giorni di utilizzo dell’app
Shop Circle ha risposto 28 maggio 2019

Hi Good Dog People

I'm sorry you felt our support wasn't you were expecting. I've reviewed the email correspondence with our support team - the latest email from us was this morning, and it looks like it resolved the questions you had. If you need any further help or have more questions, just reply to the latest message.

Kind regards

Eastside Co

15 aprile 2021

Not working good and support takes too long. I have been using the app for days but its not 100%. Also e-mails notification delay to be delivery to costumers when I restock the item. I have been trying get it solved with support but they keep saying devs are working on my issue. It has been more than 20 days now, my free trial period its over and I am already being charged and the app it's not working good. Not a good experience.

Proa
Brasile
27 giorni di utilizzo dell’app
Shop Circle ha risposto 15 aprile 2021

Hi there

Thanks for your review and we're sorry you've been having issue with the app. We're in the process of migrating to a new server, which will improve the speed of the notification delivery but it will just take some time for testing etc.

Best wishes

Eastside Co

27 giugno 2018

Developer installed the app and I am currently sitting with NO add to cart button on any of my product sales pages losing sales by the minute.

PLEASE SOMEONE CONTACT ME TO FIX THIS ISSUE, I HAVE CALLED AND EMAILED WITH NO RESPONSE.

Diamondmma
Stati Uniti
15 giorni di utilizzo dell’app
Data modifica: 21 settembre 2020

After some initial issues with not being able to get hold of support, once we were able to make contact, the issue we were having with the coding making the email me button look different on one of our products was quickly resolved.

Looking forward to using the app to its full potential and saving us time tracking out of stock alerts from our customers.

Barks & Bunnies
Regno Unito
14 giorni di utilizzo dell’app
Shop Circle ha risposto 18 settembre 2020

Hi there

sorry you've been having trouble - I've spoken to a colleague on our support team who has been emailing you to try and resolve the issue. Just to confirm, we are UK-based and work office hours Monday to Friday.

An email from you was received yesterday at 18:49 and he responded today. Prior to that there was an email on 8th which he responded to as well - I'm not sure where the emails are that you mention you've not had a response to. My colleague has asked for collaborator account access - if you could respond to this he'll be able to look into it for you.

I'm sorry the app isn't running as you'd like it to at the moment but I'm confident our support team can sort it out for you! If you reply to his email we can get this moving.

Best

Eastside Co

25 settembre 2023

Great service! The problem was resolved quickly and efficiently! I recommend

CHEGLATONE
Francia
Circa 15 ore di utilizzo dell’app
3 novembre 2023

Haris and Smiljan provied fast answers to match their design app to my website, i recommand !

JW SHOP
Francia
Circa 5 ore di utilizzo dell’app