SC Back in Stock Restock Alert

SC Back in Stock Restock Alert

Recensies (195)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 79% recensies zijn 5 sterren
  • 7% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 4% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
15 november 2023

I'm glad I found this app, exactly what I was looking for and support was very helpful when I contacted them!

Muse Jewelry
Verenigde Staten
2 maanden gebruiken de app
2 februari 2018

Easy to use, customer service is excellent and very quick to respond and assist.

Really enjoying the ability for people to sign up for SMS notifications. Very effective.

Own Saviour
Verenigd Koninkrijk
2 maanden gebruiken de app
24 augustus 2017

Love this service! They are super responsive and willing to work with you on the design and layout of how the message will look! Highly recommend!

Pushr
Canada
2 maanden gebruiken de app
Bewerkt 9 februari 2021

I changed to other apps that are easier to use with faster customer service even on weekends. I have edited this review after got a reply from the developer of the app. Changed my review from 2 stars to 4 stars.

Gearevo
Maleisië
Meer dan 3 jaar gebruiken de app
Shop Circle heeft geantwoord 9 februari 2021

Hi

We're sorry you found the app hard to use. Our support team work UK office hours Monday to Friday - after you contacted them on Saturday 6th Feb, they replied to you on Monday 8th Feb but had no response back from you. I can see you've tried another app in the meantime, but if you'd like any assistance with NBIS, just reply to their email.

10/02/21 - thank you for updating your review - we appreciate it. If you decide to try any of our apps in the future, just get in touch and we'll be happy to help!

All the best

Eastside Co

11 april 2019

This has worked really well for our shop, and the support has been amazing. They were even able to quickly add code so that only some of our items got the "Back in Stock" capability on them. Perfect, and great for customer service

Cary Quilting Company
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
Shop Circle heeft geantwoord 11 april 2019

Thanks for taking the time out to write a review of Now Back in Stock, and we're really pleased you've been happy with both the app and the support. We hope it continues to help you capture lots of additional revenue!

Best

Eastside Co

4 oktober 2019

Delayed notifications which happen too frequently - customers only receive notifications 18 hours + later. It's a problem with high in demand restocks that tend to sell out quick; by the time the customer who signed up to be notified ONCE then product is back in stock receives their notification, the item is sold out again resulting in an unhappy customer who feels it's unfair practice by the business. This app is not worth unhappy customers, will be looking for another app.

Fashion Police
Zuid-Afrika
Meer dan 3 jaar gebruiken de app
Shop Circle heeft geantwoord 4 oktober 2019

Hi - thanks for taking the time to review the app and we're really sorry you had the experience you described.

The delayed notifications in your instance of the app this week was a technical issue, which has now been identified and fixed by our support team. I've sent you an email separate to this message - if you'd like to try the app again free of charge for a month (including SMS alerts as well as the email plan you were on before) please reply to my message and I'll organise that for you today.

Kind regards

Eastside Co

Bewerkt 19 november 2020

Changed my review from 5 stars because support has been terrible. I had a legitimate concern with the safety of this app and I was completely blown off. Good app but service leaves much to be desired.

Card Cavern Trading Cards Llc
Verenigde Staten
Bijna 3 jaar gebruiken de app
27 oktober 2020

We liked the app for the cost, and it looked nice on our product pages since we could custom brand it. One thing that would have been helpful is being able to download a full list of subscribers over a set date range ourselves instead of waiting a few days to hear back from support team. Recommend for smaller shops that don't really need any custom features!

Swig Life
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Shop Circle heeft geantwoord 28 oktober 2020

Hey

Thank you for the positive review of the app and the comments about how it could be improved as well! We'll feed back to our product team.

Best regards

Eastside Co

6 juli 2023

The support provided was excellent. Every time I requested assistance with the configuration, I received either a video tutorial that explained the process and made it simple for me, or they would even offer to handle the configuration themselves, which was even better. A big thank you to Nejla for her assistance. The app works great and was easy to install.

Heaven's Door
Verenigde Staten
Ongeveer een maand gebruiken de app
26 juni 2021

Worked well for a while but then we started experiencing issues. Customers complained that they were receiving error messages when trying to register. The support team were not able to help with our issue so we uninstalled this app.

Supernova Studio
Zuid-Afrika
Bijna 3 jaar gebruiken de app
Shop Circle heeft geantwoord 28 juni 2021

Hi

Thanks for taking the time to review the app and we're sorry you uninstalled it. The problem you describe was that the customer in question had unsubscribed previously. If this happens, they are unable to subscribe again - however our dev team can manually re-add the email address in this situation.

Best

Eastside Co