Outfy ‑ Automate Social Media , 1,303 条评论

We used this app for a few days with Facebook and Instagram. After a few days Facebook and Instagram
1. Blocked my account when I try to add friends.
2. Decreased my post reach.
3. I stopped using Outfy and posting manually in order to regain my lost credibility with them.

Customer Support said we havent seen this behavior with any other account offered no solution other than asking us to contact Facebook.

I highly doubt they looked into the settings of my account or did any other research.

They have problems with billing and reported data in their user interface:
1. In dashboard, part of successful instagram posts were reported as failed.
2. I use autopilot option with a task that doesn't include weekends, yet, on weekends, although no posts are scheduled for this task, I still get charged for them!
3. If you go to Activity, it shows only last 4 days and crops the rest. It doesn't scroll down at all even if I wait 30 minutes .
4. their famous dashboard, if you try to find number of successful posts for all or any social media, guess what you get? number of lines! so if a product is posted on multiple social medias or reposted on the same social media, it is counted as 1 in the total

After all the above faults, and god knows what else is hidden, as I newly joined this app, I received this reply to my 2nd query:
"we are a small yet bright team, charging next to nothing for the services we are providing, and we cannot afford to provide such personalised service every time. If you are not satisfied with our response rates, despite answering your numerous queries on the same issue, we would have to let you move on to another better service with a heavy heart. At present, we are not equipped to meet your expectation levels. As and when in the future we expand our team further, we would be more than happy to welcome you back. "

**** I got a new update now from them after they saw my review ****
I thought they would pay attention to their weak points and fix the listed errors. I got the following instead! (Somebody has a big head. Doesn't accept feedback. WoW):
"​Thanx for the review on Shopify forum. We are closing your account with​ Outfy and your unused credits would be refunded back to you. We don't meet your level of expectations, so its better for you to move on to a better app, as per your standards."

Worse customer support ever. I could not get on Instagram with this app. Know one could help me or tell me why. My notifications would tell me I had 5 products not published. My phone would say publish. When a customer is coming up with crazy situations like I've been going trough for two days, that is when the rubber meets the road when it come to experience. Outfy lacks that experience. I have wasted $20. They have you go on youtube. If it's that difficult something is wrong if you follow instructions and still have a problem. You get wisegut Customer rep as well. Outfy is out.

Very bad support !!! They never helped me connect my two stores. Although I have already written to them twice!
Think before using this app, support is very important but not here !!!!

This app is very bad.You dont write a hashtag for instagram!!

Not impressed. Wanted to give this a try so I could worry less about making posts and focus more on other parts of my business...but it just got me worrying more about my posts. If you care about the quality of your posts at all I do not recommend Outfy. I signed up on Tuesday and by Wednesday before I set up anything- I had already unknowingly made about 6 posts, some on Facebook, Instagram, and Pinterest with a few more scheduled, (not by me) in just a few hours! It would have been nice to receive some kind of email or notification before posts got sent out for a final review. The posts were thankfully acceptable, but didn't always frame the picture very well and often used generic and kind of lame descriptions, like "Check out these 'awesome' _____." Outfy needs to let me set up the schedule and what kinds of posts I want put out before it just starts throwing crap against the wall without asking.

If Outfy wanted to improve, they should also allow more control for what media the smart poster selects from and they desperately need to update some of their templates. You can upload media, but from what I've seen it doesn't pull from those pictures to create posts, you have to create those manually. My store only has 3 products and by day two of automated posts it had already started repeating pictures. The collage templates were actually alright, but the Gifs looked atrocious and don't get me started on the videos- pathetic (choppy, outdated graphics and text, slideshow quality, way too long.)

Just remember this red flag. If a business pushes you to subscribe before you've had a chance to try the free trial, it knows you'll unsubscribe and just wants to make a quick buck. Avoid Outfy until they get their act together or just try elsewhere. I'm personally thinking of a more hands on approach and using Canva for inspiration. If you want something done right sometimes you have to do it yourself.

very slow process, taking half hour on pic from shopify to Instagram, if it works fast I can put 5 stars, very poor customer response and not reply after even one hour I wana put zero start

They're forever free plan is non existent. When I went to sign up it wasn't even an option. I couldn't think even one acct without it saying I needed to upgrade. Very shady....

Miss-Leading Free Plan. It only allowed for 1 product per day per network, i will quote the app itself "Your plan doesn't allow more than one product, try upgrading." And the only thing you can create is a single 'product' and not collages. Furthermore, Pricing for this app is way overpriced. You are better off $8/m 'Post Studio' app. It doesn't do Collages but you don't really need that.

J'ai voulu commencé avec le forfait gratuit. Après m'être connecté, j'ai commencé une publication. Après quelques essais, j'ai voulu publier et BOOM! Le système m'inonde de pop-ups me demandant de payer et me disant que cette fonction n'est qu'avec un compte payant. En fait, le forfait gratuit ne permet pratiquement rien. Discuté avec leur service en ligne. Je voulais comparer les forfaits. Elle me dit que c'était sur le site. Alors, que non, c'est seulement dans leur FAQ. Aucune façon de comparer objectivement. Elle ne faisait que jouer sur les mots.

Je ne recommande vraiment pas. Moins long et surtout moins cher de simplement partager moi-même.

edit: le service à la clientèle en rajoute dans le chat: "You posted a bad review. Thank you."