Avaliações (33)

Avaliação geral
4,1
Pontuação por nível de classificação
  • 76% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 21% das classificações são de 1 estrelas
21 de março de 2024

Ownbase has some great features, and the idea behind it is brilliant. It's easy to use, and I love that I can update everything in one place. they have amazing customer service!

AquaAnglers
Estados Unidos
3 months usando a aplicação
25 de março de 2024

Ownbase is seriously clutch!

I was on the hunt for something to seamlessly move my Shopify products over to TikTok, and boom, Ownbase showed up! It's like magic - my products transfer over perfectly every time.

their customer service are awesome as well, Any questions or help and they are on it instantly

Highly recommend!!

Anime Village
Reino Unido
4 months usando a aplicação
7 de março de 2024

The support staff at Ownbase is so kind and helpful. I was struggling with getting my inventory to sync on TikTok and could not figure out why. The staff at Ownbase customer service was so patient and helpful. They got my inventory to sync and I started making sales within 30 minutes! The app itself is very easy to use to load your items onto your TikTok seller account. I wish I had know about this months ago.

Lady Janes Chic Boutique
Estados Unidos
About 2 months usando a aplicação
19 de março de 2024

The app is very intuitive to use, once I had it set up it was smooth sailing and I didn't have to worry about it. The customer support is also 10/10 and they dealt with all my queries.

SeasonInspo
Reino Unido
4 months usando a aplicação
13 de dezembro de 2023

Due to own base not sending order fulfillment details back through to tiktokshop, the order was canceled two weeks after shipping the item and the customer was refunded. we are now out $60 plus the cost of shipping. TERRIBLE. would not recommend!

AEMBR
Estados Unidos
29 days usando a aplicação
Questão respondida por Ownbase 16 de dezembro de 2023

Hello, we take customer issues seriously, and always strive to provide excellent experience and service. The shipment tracking was not updated to TikTok Shop, because your order fulfillment on Shopify is using Sendle, and unfortunately Sendle is not a recognized shipping company by TikTok Shop.

But regardless, we have fully compensated your monetary loss ($60 order value + $10.95 shipping fee) in a prompt manner. We would really appreciate your understanding and kindness if you can re-consider the App review. Please let us know as well if there is any further action that you need from us.

On a side note, we have also made an improvement to notify users if the shipping company is not recognized by TikTok Shop when fulfilling the order on Shopify.

1 de abril de 2024

Ownbase works out-of-the-box with zero hassle. I tried 2 other apps to sync my TikTok shop and had nothing but trouble. With Ownbase I was up and running in less than an hour and everything synced up beautifully. If you're on the fence, give Ownbase a try. You won't regret it.

Laka Java
Estados Unidos
7 days usando a aplicação
5 de março de 2024

I have been using app for abt a week maybe more my inventory has not synced 100% and ownbase is withholding my money for some apparent reason. I have made the purchase for the customer and still have nothing pending and shopify said they are unable to see it also. I have had more orders roll in and I don't have the funds to cover them now because nothing has rolled over. So now I am going to lose 19.00 or so in sales plus the 76.00 that is God knows where which was my starting capital. I really like this app until it took my money and inventory started getting a little weird. I just added the inventory no biggie but the loss of money is unforgettable.

TypsyGypsy Charm
Estados Unidos
12 days usando a aplicação
Questão respondida por Ownbase 7 de março de 2024

Hello, TikTok Shop sales is paid directly by TikTok Shop. It's never paid by a 3rd party or Shopify. We have explained this to you by sharing the article by TikTok Shop on how and when you'll receive the payout by TikTok Shop. You can also check with TikTok Shop Support or any other TikTok Shop sellers.

We hope you can understand that we are not withholding any of your funds, and re-consider the review as it's completely false and invalid.

30 de dezembro de 2023

A lot of my products are very well in stock, as soon as I upload them they are out of stock on Tiktok Shop?? Why is this happening...

Martini Trends
Estados Unidos
25 days usando a aplicação
Questão respondida por Ownbase 3 de janeiro de 2024

Hello, the inventory for TikTok Shop is based on the selected Shopify location on your Ownbase Setting. We checked you have multiple Shopify locations, and some of your products do not stock the inventory at your selected location for Ownbase (but it might be stocked at other Shopify locations), therefore it's set as out of stock on TikTok Shop.

We have sent email to you to share the details, but haven't heard back from you.
Kindly check your email or reach out to us, so we can help guide you to set the right setup for your shop.

19 de março de 2024

Amazing! Love great customer support. Had my problem fixed literarly in 5 minutes

DIAMALFI
Estados Unidos
About 2 months usando a aplicação
2 de janeiro de 2024

I have used on two different stores. If I had any issues, customer service was very quick and helpful.

DC Legacy
Estados Unidos
10 days usando a aplicação