レビュー (27)

総合評価
3.7
評価レベルごとの件数
  • 評価の81%は5つ星です
  • 評価の0%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の19%は1つ星です
2022年3月12日

Fabulous app. Had a few teething problems but OwnPrint Support helped me sort it out and have been there for me every step of the way.
Top Notch and highly recommended!

With Added Sparkle
イギリス
アプリの使用期間:約2ヶ月
Ownprint: Print on Demandが返信しました 2023年4月19日

Thank you so much for your review!

2024年2月29日

I couldn't be happier with Ownprint! Their customer service has been remarkable so far. I also ordered samples for my store & am thrilled with how they turned out. They were better than the mockups & the timing of all of it was wonderful. I am VERY confident that my customers will also have an excellent experience. I am excited about our new relationship with OwnPrint. Absolutely has exceeded expectations so far.

That Pickleball Swag
アメリカ合衆国
アプリの使用期間:26日
編集日:2023年3月23日

I've wanted to have my own personalised jewellery store for some time but always felt overwhelmed by the technical stuff. I did some research and found Ownprint. I decided to give it a go and I'm so pleased that I did! It's only been a few days since I built my Shopify store using Ownprint's app integration and I still have some work to do, but I wanted to write this review to encourage others to take the plunge with Ownprint. As expected, I've had many questions and Alex has responded to them all in a very courtious and timely manner. I feel confident that my business will grow with the help of Ownprint.

hold-my-heart
スペイン
アプリの使用期間:24日
Ownprint: Print on Demandが返信しました 2023年4月19日

Thank you for your review. We are happy to be your print on demand supplier!

編集日:2023年1月3日

Would put -5 stars if I could.
TLDR: 15+ days and order still hasn't been processed to ship, they also don't reply.

I was SO excited about Ownprint, fast shipping, Etsy integration coming soon, and customizable products, say less! But what a let down, on their site it states that processing was extended to 2-4 days in Q4 rather than the 1-3 days, no biggie I get it, the holidays, supply chain issues etc. Around 7 days after I placed my order it still hadn't shipped, so I fill out their support form, no answer. After 9 days I find their direct email and ask for an update, no answer. It has now been 15 DAYS and even STILL the order hasn't ever shipped. After so long what do you tell customers? By now they expected to have item in hand already, yet it hasn't even shipped.

Manifestful
アメリカ合衆国
アプリの使用期間:6ヶ月
Ownprint: Print on Demandが返信しました 2023年2月23日

Dear valued customer,

We are deeply sorry for the negative experience you had with our services. We take full responsibility for the delays in processing and communication that you have faced, which resulted from the challenges that we faced during Q4. We were short-staffed, which led to delays in fulfillment and communication, and we are sorry that this had a negative impact on your experience.

We have since taken steps to address the issue, and we have worked hard to improve our services to ensure that we can deliver quality products and timely communication to our customers.

Regarding your order, we understand how frustrating it must have been to wait for so long for it to be shipped. To clarify, we refunded your order and shipped the product at our own cost as a way of saying sorry for the inconvenience and frustration caused by the delays in fulfillment and communication. We acknowledge the importance of timely delivery and open communication with our customers, and we are committed to providing better service!!

We would like to apologize once again for the inconvenience that we have caused you, and we hope that you will give us another chance to provide you with a better experience.

Best regards,
Alex

2024年1月8日

I am incredibly disappointed with Ownprint. The customer support was bad, the user experience was frustrating, and there were significant delays in shipping. To top it off, they don't ship to all countries as promised. A regrettable experience overall.

Wonderful Cats
イギリス
アプリの使用期間:約1ヶ月
編集日:2023年3月3日

This print on demand jewelry app was very difficult to use and doesn't properly sync with my Shopify store. The platform overall needs improvement.

Ajayla Caribbean
カナダ
アプリの使用期間:20日
Ownprint: Print on Demandが返信しました 2023年3月3日

-if you encounter any difficulties just reach out to our support team and we will always help you out in a timely manner
-our app integrates with Shopify seamlessly if our simple product import steps are considered
-there is definitely room for improvement, we are working on it, thank you!

2022年12月17日

I wish I can give a 0 review. These 5 stars review led me to use this pod app and it has been a mess! The "Live support" is non-existent and I have emailed their support multiple times. I have yet to get any reply. They state that they fulfil in 1-3 business days and yet it has been 7 days and my orders are stuck on "Unfulfilled" I hope someone reaches out to me because it has hurt my business. To anyone thinking of this app, STAY AWAY!

LUERER
アメリカ合衆国
アプリの使用期間:18日
Ownprint: Print on Demandが返信しました 2023年2月23日

Dear Luerer, We are sorry to hear about your experience with our service. We acknowledge that we had some issues with our production and support times during the past Q4 period which led to delays in fulfillment and communication, and we apologize for any inconvenience this may have caused you. We also apologize for the delay in our response to your support requests. As for your specific order, it was produced and shipped at our own cost as a way to express our apologies for not being able to fulfill it on time. We always strive to provide excellent customer service and we are continuously improving our processes to avoid similar situations in the future.