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I used the paid subscription and had a very bad experience. The user could not log in at all, and a redirect error was displayed. I could not find anyone in the after-sales department, and they did not reply to my emails for more than a week.
Thank you for your review and I am so sorry about the issue. We received total 4 communications from your side. 2 on Nov and 2 on Nov and we responded every communication of yours within 4 hours of receiving but never received any response back. I would urge you to check, if your registered email is correct one, or if mails are reaching in your spam.
Saying that, customer service is our top priority and if you see all other reviews, its customer service which makes us exceptional.
I hope, you read this reply and respond us back. As you mentioned in your email, that social login doesn't work on your store. In our testing on your store it was working fine, so if you could share us some further details we would surely look into it. I assure you we would make it right whatsoever it takes.
This app helps the customers login super faster, easier.
Also, when I have some issues in our webpage, the customer service quickly responded and fixed it even it was not caused by their apps.
I will have used this apps forever. Super helpful apps and service. Thank you Richard!
Thank you so much for review...
Great support. I recommend
Thank you so much for your review.
I've been using the Oxi Social Login app for a while now, and I must say it's incredibly easy to use and works great. The setup process was straightforward, and it integrated seamlessly with my Shopify store. What really sets this app apart is the support—Richard has been exceptionally helpful, promptly answering my questions and providing excellent assistance whenever needed. I highly recommend this app to anyone looking for a reliable and user-friendly social login solution for their Shopify store.
not really sure how to end my subscription. so confused because there is 0 support whatsoever. simply uninstalling the app doesnt work.
Hi,
Thank you for review. However, I believe there's some understanding gap.
As I checked you've already uninstalled the app on Jul 9, 2024 with which the subscription is also cancelled.
Regarding the support, we received your email for the subscription cancellation on Jul 9, 2024 and the email was responded in 28 minutes to be very precise. Roughly at the same time app was uninstalled and review was given. Although we didn't receive any response back. Before this email, we received the last support request in 2022 which was promptly attended, but again we didn't receive any reply from your side.
I would also urge you to please check if your right email id registered with Shopify in case you're missing any communications.
Simple to use app and quick customer support.
Thank you so much for the kind words.
Amazing customer service + efficient app + low cost so it's perfectr to boost our conversion !!!!
Thank you for using our services and your kind review.
Easy to install, works fast and how it should, support was fast helping me with the design :)
Thank you for your review. Glad that we were able to help you.
So far, so good. Thanks, from SitaraCollections.com
Richard was very helpful and I am very happy with this app! Highly recommended!